POSITION SUMMARY
Explore our very big world
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
Your place of work, what to expect
This is a great opportunity to join a group of leaders who will support your career progression as well as developing your knowledge into becoming an expert. In this position, you’ll be working with a team of inspiring service experts in our brand new, award winning Cast Iron Bar & Grill. The restaurant, in the heart of Heathrow, welcomes his guests with a modern and friendly atmosphere. The Menu, cooked to perfection by our Executive Chef Javiniar and his team is made with fresh and flavourful locally sourced products. Our flagship restaurant team is guided by our Food & Beverage Manager Abhinu, who ensures we provide an attentive, spotless and friendly service. J
The impact you’ll make
Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our Waiters, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.
What you’ll do
- Take guests’ food and beverage orders, making recommendations on menu items and taking opportunities to upsell where appropriate
- Ensure that all customers enjoy quick and efficient service, and check with them that the meal is meeting their expectations
- Ensure that the restaurant is set up and ready for each service period
- Take responsibility for ensuring the overall cleanliness of the restaurant and buffet area, as well as the kitchen and potentially the bar area
- Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional at all times
- Maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
What we’re looking for
- A warm, people-oriented demeanour
- A team-player attitude
- A safety-first approach
- Positive outlook and dependability
- At least 2 years of experience in fast paced, similar environments
- Procedure and processes oriented attitude
Perks you deserve
We’ll support you in and out of the workplace by offering:
- Team-spirited co-workers
- Encouraging management
- Wellbeing programs
- Learning and development opportunities
- Discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs
- Inspiring career mentors
- Friendly a vibrant team atmosphere
- Graduate programs (subject to eligibility)
- Complimentary uniforms/free dry cleaning
- Free meals on duty
- Dental and Eye care benefits
- Network of inspiring business leaders that support development and endless opportunities
- Travel the world with the #1 leader in hospitality (Global Transfers)
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. With us, you sign up for a career, not simply for a job.
