Claims advisor Work, Jobs in Evesham, Wor (with Salaries)

Customer Service Advisor (Full Time)
OLPRO —Worcester
- £24,785 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
7d
Service Advisor
Dick Lovett —Tewkesbury
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Service Team Leader
Dick Lovett —Tewkesbury
- £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
12d
Saturday Retail Sales Advisor
Brewers Decorator Centres —Worcester
- £5,627 a year
- Weekend availability
- Customer service
- Communication skills
- Employee assistance programme
8d

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claims advisor jobs near evesham, wor

Customer Service Advisor (Full Time)

OLPRO
Worcester

Quick apply

Job details

Permanent | Full-time
£24,785 a year
7 days ago

Benefits

Free parking
Casual dress
Company pension
Private medical insurance
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Communication skills
A Level

Full job description

Pay: £24,785 per year

Job description: Customer Service Advisor (Full Time)

Hours: Monday – Friday 9am-5pm
Work Location: In person

About OLPRO

OLPRO is a leading outdoor brand known for innovative camping products and exceptional customer care. We are looking for a dedicated and detail-focused Customer Service Advisor to deal with warranty and general enquiries, ensuring every customer receives a fair, timely, and professional resolution.

Role Overview

This role focuses on handling Customer enquiries through email, live chat and phone enquiries, processing returns, and coordinating repair or replacement decisions. The ideal candidate will be highly organised, customer-centric, and able to confidently manage product-related issues while liaising with internal departments such as Operations and Repairs.

Key Responsibilities

Manage and respond to all customer enquiries, via email, live chat, Phone
Assess warranty claims, request supporting information, and determine the correct next steps in line with company policy.
Process returns and warranty cases from initial contact through to resolution.
Dealing with delivery enquires
Communicate clearly with customers regarding repair, replacement, or refund outcomes.

Customer Support

Provide friendly, professional, and timely responses to all customer queries.
Assist with general customer service tasks when required, including email and product queries.
Maintain a calm, empathetic approach when dealing with frustrated customers or complex cases.

Internal Coordination

Work with Operations, Warehouse, and Repairs teams to confirm product statuses and repair outcomes.

Skills & Experience

Experience in customer service, ideally in a product-based or warranty-focused environment.
Strong written and verbal communication skills.
Excellent organisational ability and attention to detail.
Ability to handle multiple cases simultaneously in a fast-paced environment.
Comfortable working with Customer Management or ticketing systems.
Problem-solving mindset with a customer-first approach.

Job Types: Full Time, Permanent

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking
Private medical insurance

Ability to commute/relocate:

Worcester WR6 6NJ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Pay: £24,785.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking
Private medical insurance

Ability to commute/relocate:

Worcester WR6 6NJ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

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