Application support engineer Work, Jobs in Ewhurst, Sry (with Salaries)

Application Support Engineer
Unily —Godalming
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- No degree
Quick apply
IT Support Engineer - 1st Line Application Support
HealthNetConnections Ltd —Aldershot
- From £25,500 a year
- Full-time
- Software troubleshooting
- In-person
- Communication skills
- Free parking
Quick apply
18h
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Azure
- No experience needed
- Windows
Quick apply
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
First Response Engineer - Service Desk - MSP
Uptime —Horsham
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
2nd Line Technical Support Engineer
Carden I.T Services —Brighton
- Weekend availability
- Travel
On Site Support Engineer
SmartestEnergy —Worthing
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
Quick apply
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Computer networking
- Communication skills
Quick apply
Graduate Software Developer with Electronics engineering
Netbuilder —Guildford
- £36,500 a year
- Full-time
- Engineering
- C++
- Maths
Quick apply
APPLICATION SOFTWARE ENGINEER
DIGICO —Chessington
- Full-time
- Microsoft Word
- Doctoral degree
- Software troubleshooting
Engineer – HW Tech Support
264 Quantum Storage Belgium BV —Bracknell
- £25,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Spanish
- Computer Science
- English
- Employee stock purchase plan
Quick apply
Technical Support Engineer - Digital Customer Success
Grundfos —Tadworth
- Engineering
- Electrical Engineering
- Communication skills
- Annual leave
- Flexible schedule
Embedded Systems Engineer
Spellman High Voltage Electronics —Pulborough
- Full-time
- Engineering
- Analysis skills
- Communication skills
2nd Line Support Analyst
FluidOne —Camberley
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Lead Python Engineer
CGI —Leatherhead
- Full-time
- AWS
- Software development
Quick apply
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Lead Software Engineer
Leidos —Farnborough
- £61,500 - £78,800 a year
- Full-time
- Mentoring
- Annual leave
- Work from home
Robotics Software Engineer
Hyster-Yale Group —Frimley
- Full-time
- Engineering
- Bachelor's degree
- Quality control
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development

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Application Support Engineer

Unily -
Godalming

Quick apply

Job details

Full-time

Benefits

Company pension
Paid volunteer time

Qualifications

Technical troubleshooting
ASP.NET
Incident management
Ticket management
Incident documentation
Incident reporting preparation
English
Service restoration
Bachelor's degree
Technical support incident logging
ServiceNow
IT incident logging
Multidisciplinary collaboration
Application support
Root cause analysis
AI
Incident log maintenance
Communication skills
Information Technology

Full job description

About Unily

With 20+ years of expertise, Unily unites people, technology, and knowledge into action through the only AI-native employee experience platform. As the intelligent digital front door to work, Unily helps enterprises from 1,000 to 100,000+ employees, including Estée Lauder Companies, CVS Health, and British Airways, remove friction, increase clarity, and accelerate productivity so work moves faster.

Unily is a five‑time Leader in Employee Experience, recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience‑Centric Intelligent Digital Workspaces 2025. This analyst leadership is reinforced by strong customer validation, including G2 Crowd Leader recognition for exceptional usability and enterprise‑grade performance. Unily also holds the prestigious ClearBox “Intranet Choices 2025” award. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

As an Application Support Engineer, you will provide highly technical, incident-driven support for our SaaS platform—owning each incident end-to-end from initial triage through investigation, mitigation, resolution, and closure. You’ll use deep product knowledge, diagnostics, log analysis, and collaboration with Product and Engineering to restore service quickly, communicate clearly with stakeholders, and drive strong incident documentation and root-cause follow-ups to prevent recurrence.

Main Responsibilities

Own customer-impacting incidents end-to-end, from detection/triage through mitigation, resolution, and closure within agreed SLAs.
Investigate incidents using application logs, traces, and metrics; reproduce issues where possible and capture clear technical evidence.
Maintain accurate incident records in our ticketing system (e.g., ServiceNow), including timelines, impact, troubleshooting steps, and customer/ stakeholder updates.
Partner with Product and Engineering on complex or code-level problems, providing high-quality repro steps, logs, traces, and analysis to accelerate fixes.
Work a weekday shift rotation and participate in global handovers to ensure continuous incident coverage across EMEA and other regions.
Recommend safe mitigations for live issues after careful analysis and contribute to post-incident review items (RCA notes, runbooks, and knowledge updates) to prevent recurrence.

Requirements

BSc degree in IT (or equivalent experience).
Previous experience as a L2 / L3 Support Engineer supporting cloud SaaS products.
Familiarity with ticketing systems such as ServiceNow (or similar).
Familiarity with platforms for specialized AI agents such as Copilot or Claude.
Ability to understand application logs, application traces, and metrics.
Basic understanding of REST, HTTP, and SQL; experience using tools such as browser developer tools, Postman, and JMeter.
Basic understanding of ASP.NET, MVC, REST APIs and ability to read and understand code to identify root cause and define repro steps.
Previous experience with Azure services is preferred; any major cloud experience is valuable.
Available to work a weekday shift rotation and provide on-call cover during nights and weekends.
Aptitude to learn new DevOps skills and understand the inner workings of a complex cloud application.
Passion for problem solving—enjoying the process of understanding an issue, identifying root cause, and defining replication steps.
Ability to think on your feet and recommend valid mitigations to live issues after careful analysis.
Highly motivated self-starter with a positive attitude.
Strong verbal and written communication skills in English.

We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.

Why Work For Unily?

In addition to a generous base salary and discretionary company bonus, here are some things we think you will love:

Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won’t find a friendlier or more dedicated bunch of people.

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance.

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work.

We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more.

Our commitment to sustainability and giving back to the community. We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme.

View Unily's UK & EEA Careers Privacy Notice here

View Unily's USA Careers Privacy Notice here

Quick apply

Refine Your Search

application support engineer jobs in ewhurst, sry

Application Support Engineer

IT Support Engineer - 1st Line Application Support

Junior Support Engineer

MSP 3rd Line Service Desk Technician

First Line Support / Helpdesk Engineer - Hybrid

First Response Engineer - Service Desk - MSP

2nd Line Technical Support Engineer

On Site Support Engineer

Field Application Engineer, UK - Reconeyez

Graduate Software Developer with Electronics engineering

APPLICATION SOFTWARE ENGINEER

Engineer – HW Tech Support

Technical Support Engineer - Digital Customer Success

Embedded Systems Engineer

2nd Line Support Analyst

Lead Python Engineer

Trainee IT Support Engineer

Lead Software Engineer

Robotics Software Engineer

2nd Line Engineer - Yateley

I want to receive the latest job alerts for application support engineer in ewhurst, sry

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