We are a busy practice who offer a dispensing service to our patients in our rural locations. We are looking for someone to work 30 to 37.5 hours a week. The salary stated is pro rata if working part time.
We enjoy working together as a team and pride ourselves on the services we offer. We are welcoming, and interested in your ideas and observations about how we can improve and expand our service.
Overview
We are seeking an experienced and dedicated Dispensary Manager to oversee the daily operations of our dispensary. The ideal candidate will be qualified and possess strong leadership skills and a passion for providing exceptional customer service.
As our Dispensary Manager, you will be responsible for the efficient and effective functions of our dispensaries at Uffculme, Bradninch, and Sampford Peverell, fostering a positive working environment for our team.
The following are the core responsibilities of the Dispensary Manager. There may, on occasion, be a requirement to undertake other duties depending on service need, workload, and staffing levels:
Primary responsibilities
Individual Tasks
a. Line management of the dispensing team, including training, appraisals, and ensuring all team members remain competent and safe to practice.
b. Organising dispensary staff rotas, managing complex rota queries, and ensuring adequate staffing levels and service continuity at all times.
c. Attending and contributing to monthly dispensing meetings with the GP Lead, Clinical Pharmacist, Dispensing Finance Lead, and Practice Manager, and communicating agreed actions to the wider team.
d. Organising and ensuring attendance at quarterly dispensing team meetings.
e. Monitoring productivity, workload, and service performance, with forward planning to maintain an efficient and high-quality patient service.
f. Reporting significant events and near misses, undertaking analysis to identify trends, risks, and learning opportunities, and escalating concerns appropriately.
g. Ensuring compliance with the Dispensing Services Quality Scheme, Care Quality Commission requirements, and all relevant dispensing policies, procedures, and audit standards.
h. Providing timely operational information to the Dispensing Finance Lead to support financial planning, profitability, and strategic decision-making.
i. Supporting the promotion, development, and sustainability of the dispensing service, including engagement with the local community where appropriate.
j. Ensuring prescriptions are processed and submitted accurately to the NHS Business Services Authority to safeguard practice income.
k. Ensuring that all Dispensing policies and procedures are fit for purpose and adhered to
Secondary Responsibilities
a. Blister pack administration, monitoring and reporting
b. Ensuring a robust delivery service from suppliers to the dispensaries
c. Checking group tasks and delegating or actioning
d. Auditing procedures for controlled drugs
e. Ensuring stock is rotated and that the organization suffers minimal financial loss caused by stock going out of date
f. Managing the repeat prescription process
g. To be responsible for the placing, receiving, and distributing of orders required by our Nursing and Community Team
h. To be responsible for the placing of injection orders and ensuring those injections arrive where and when needed
i. To be responsible for ordering dispensing uniform
j. To be responsible for the dispensing inbox, ensuring that all emails received are actioned
k. To be responsible for the dispensing task box, ensuring that all tasks received are actioned
l. To ensure that dispensing stationery, script paper, and consumables levels are appropriate, ordering to top up as necessary
m. To dispense prescriptions and undertake other usual dispensary roles when the team is challenged by absence
n. To provide assistance to trainee dispensary staff and students, including participating in induction programmes
o. Any other reasonable task within the competency of the postholder
Person specification – Dispensary Manager
Qualifications
Essential
NVQ Level 2 in Pharmacy Services or equivalent
Knowledge of pharmacy or dispensary procedures
Desirable
Level 3 Pharmacy Technician Qualification
Experience
Essential
Experience of managing a team successfully
Experience of working in a pharmacy or dispensary
Broad knowledge of General Practice
Desirable
Experience of working in a dispensary in General Practice
Skills
Essential
Excellent communication skills (written and oral)
Strong IT skills, competent in the use of the Microsoft suite of packages including Excel and Outlook
Polite and confident
Flexible and cooperative
Self motivated
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to promote best practice
Effective time management (planning and organising) including when working under pressure
Capable of managing financial processes and procedures
Comfortable working as part of a team and autonomously, understanding the boundaries of their responsibility
Excellent problem solving and analytical skills
Comfortable working in a busy and demanding environment
Flexibility to work outside of core hours on occasion
Evidence of continuing professional development
Join our team as our Dispensary Manager where you can make a significant impact while working in a dynamic environment!
Job Types: Full-time, Part-time, Permanent
Pay: £29,250.00-£33,150.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
