£30,000-£31,000 DOE + On Target Performance Bonus
Willand, Devon (Hybrid Working: Up to 2 days per week from home after training)
Full-time | Permanent | 37.5 hours per week | 9am-5.30pm Monday to Friday.
Join a market-leading business where you'll manage your own customer portfolio, enjoy hybrid working and play a key role in helping customers grow. This is an exciting opportunity for someone with customer service, sales or account management experience looking to develop their career in a commercially focused role.
What's in it for you?
- Hybrid working (up to 2 days working from home)
- Private medical & dental insurance
- Enhanced maternity and paternity leave
- Life insurance
- Employee discount
- Cycle to Work scheme
- Free on-site parking
- Company events and social activities
- Opportunity to develop you career within a growing market-leading business through our PenCarrie Academy.
This role provides an excellent opportunity to develop skills in Customer Success, Account Management and Commercial Sales, with opportunities for progression as the business continues to grow.
About PenCarrie:
At PenCarrie, we're proud of our supportive culture, collaborative teams and commitment to developing our people. Many colleagues have built long and successful careers with us, and we're passionate about helping our our team members grow alongside the business.
About you:
You'll be successful in this role if you enjoy building relationships, spotting opportunities to help customers grow and delivering excellent service. Whether you come from customer service, internal sales, account management or customer success, we'd love to hear from you.
What you'll be doing:
As a Customer Success Sales Advisor, you'll manage your own portfolio of customer accounts, helping customers maximise their potential through proactive support, account development, and targeted sales activity.
Key responsibilities:
- Managing and developing your own portfolio of customer accounts to increase engagement, retention and revenue growth.
- Supporting new customers through onboarding, helping them understand our products, systems and services.
- Building strong customer relationships through regular communication and proactive account management.
- Identifying opportunities to grow accounts through upselling, cross-selling and product recommendations.
- Re-engaging inactive or at-risk customers and helping them maximise the value of working with PenCarrie.
- Recording customer activity, insights and opportunities accurately within our CRM system.
- Working collaboratively with colleagues across Customer Success and supporting wider team initiatives.
- Working towards activity, customer engagement and sales performance targets.
Knowledge, skills and experience required:
Essential
- Experience in a telephone-based Sales, Customer Success or Account Management environment.
- Proven track record of achieving sales targets and working with performance metrics.
- Confidence in making outbound calls to both existing and prospective customers.
- Excellent customer service and relationship-building skills.
- Strong communication and telephone manner.
- Experience using CRM systems and maintaining accurate customer records.
- Good numerical and analytical skills with the ability to interpret customer data.
- Proficiency in Microsoft Office applications.
- Ability to manage and develop a portfolio of customer accounts effectively.
Desirable
- Previous experience in a Customer Success or B2B sales environment.
- Experience within the garment decoration, wholesale, distribution or related sectors.
We understand the importance of flexibility and work-life balance. Following your initial training period, you'll have the opportunity to work up to two days per week from home, with the remaining days spent collaborating with colleagues at our Willand office.
We're keen to fill this position quickly and will be reviewing applications as they're received, so early applications are encouraged.
Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.
You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.
Please submit your CV together with a brief summary of your interest in the role to: [email protected] or hit apply on Indeed!
Job Type: Full-time
Pay: £30,000.00-£31,000.00 per year
Benefits:
- Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Ability to commute/relocate:
- Cullompton EX15 2QW: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Cullompton EX15 2QW
