South Lawn Medical Practice is seeking an exceptional, forward-thinking Practice Manager to lead our friendly, ambitious, and patient-focused team.
This is an exciting opportunity for an experienced and proactive leader who can inspire and support our staff while helping shape the future of our practice. We are looking for someone with proven management experience, ideally at a senior level, and a strong track record of leading, motivating, and developing high-performing teams.
The successful candidate will be commercially aware, financially astute, and confident in managing the operational and strategic aspects of a busy organisation. Experience in business planning, financial management, and driving continuous improvement will be highly valued, enabling you to balance the evolving needs of both the practice and our patients within an ever changing primary care environment.
You will possess excellent organisational, communication, and people management skills, with the ability to lead through change positively and effectively. A collaborative approach, sound judgement, and a commitment to delivering high-quality services are essential. Whilst previous experience within General Practice or the NHS would be advantageous, we welcome applications from candidates outside the healthcare sector who can demonstrate transferable leadership, operational, and financial management skills.
If you are an innovative leader looking for a rewarding role where you can make a real difference, we would love to hear from you.
The post is expected to start in September 2026, although there is some flexibility in this and there will be an opportunity for handover with the existing practice manager.
Interviews are expected to take place 24th and 25th July 2026.
To apply and for further information, please email your CV and a covering letter to [email protected]
Job Summary: PRACTICE MANAGER/BUSINESS MANAGER THE PARTNERS Full time To lead and manage the practice as an effective, efficient and profitable business on behalf of the partnership, whilst ensuring that the practice provides a high quality primary care service to their registered population and meet the practices contractual obligations to the NHS.
Job Responsibilities:
In conjunction with the partnership develop practice strategic direction and policy and ensure implementation of the same.
- Support the partners and ensure that their needs and desires for the practice are fulfilled.
- Manage the practice human resource.
- Develop and maintain financial systems that maximise income and ensure monitoring, probity and security.
- Manage practice systems to deliver agreed patient access, clinical records, systems and support the needs of the partners, the practice and patients.
- Maximise the efficiency and effectiveness of the practice’s information and technology systems, including their integrity, continuity, safety, security and confidentiality.
- Ensure patient safety by identifying risks and taking appropriate action.
Ensure continuing personal and practice professional development.
- Ensure professionalism and customer service are maintained by all staff.
- Management and maintenance of equipment and premises.
Strategic Management and Planning
The post holder will:
Participate in Practice strategy; formulate objectives and research and develop ideas for future Practice development
Monitor and evaluate performance of the Practice team against objectives; identify and manage change
Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives
Keep abreast of current affairs and identify potential threats and opportunities
Assess and evaluate accommodation requirements and manage development and expansion plans Financial Management
Manage Practice budgets and seek to maximise NHS and private income
Through negotiation with the PCO ensure the Practice receives an appropriate and equitable allocation of resources
Understand and report on the financial implications of contract and legislation changes
Manage Practice accounts; submit year-end figures promptly and liaise with the Practice accountant
Monitor cash-flow, prepare regular forecasts and reports to the partners
Manage and reconcile bank accounts; negotiate/liaise with the Practice bankers
Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions
Manage partners drawings
Manage and monitor PAYE for Practice staff and maintain appropriate records
Manage contributions to the Practice pension scheme(s) and maintain appropriate records
Manage appropriate systems for handling and recording of cash and cheques and petty cash. Human Resources
Oversee the recruitment and retention of staff and provide a general personnel management service
Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff
Manage staffing levels within target budgets
Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role
Develop and implement effective staff appraisal and monitoring systems
Support and mentor staff, both as individuals and as team members
Implement effective systems for the resolution of disputes and grievances
Keep abreast of changes in employment legislation
Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)
Organisational
Convene meetings, prepare agendas and ensure distribution of minutes as necessary
Develop Practice protocols and procedures, review and update as required
Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place
Manage the procurement of Practice equipment, supplies and services within target budgets
Develop and review Health & Safety policies and procedures and keep abreast of current legislation
Arrange appropriate insurance cover
Ensure that the Practice has adequate disaster recovery procedures in place
Arrange appropriate maintenance for Practice equipment Patient Services
Adopt a strategic approach to the development and management of patient services
Ensure service development and delivery is in accordance with local and national guidelines
Ensure that the Practice complies with NHS contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation
Oversee and/or develop repeat prescribing systems
Oversee and/or develop and manage an effective appointments systems
Oversee and/or organise surgery timetables, duty rotas and holiday cover
Routinely monitor and assess Practice performance against patient access and demand management targets
Develop and implement an effective complaints management system
Liaise with patient groups/PALS Information Management and Technology
Evaluate and plan Practice IT implementation and modernisation
Keep abreast of the latest development in primary care IT including DoH initiatives such as EPRs and disease coding, and regularly update the Practice management team
Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
Set targets and monitoring standards for data entry and data collection
Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
Liaise with the PCT regarding systems procurement, IT funding and national IT development programmes.
Maintain the Practice’s website.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the
Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people’s needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Pay: £42,000.00-£47,500.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Work Location: In person
