Patient support manager Work, Jobs in Exeter, Eng (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Torquay
- £42,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Work from home
Quick apply
5d
Practice Manager
mydentist —Exeter
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Community Mental Health Support Worker
Caraston Hall Support Ltd —Exeter
- £12.85 - £14.35 an hour
- Overtime
- Medication administration
- Working with children
- Patient care
- Annual leave
- Employee assistance programme
Quick apply
7d
Locum Dentist
mydentist —Exeter
- IT
Quick apply
Private Associate Dentist
mydentist —Exeter
- IT
Quick apply
Female Community Intervenor
Sense —Exeter
- £14.35 an hour
- Part-time
- IT
- Communication skills
- Employee discount
- Referral programme
11d
Learning Mentor
United Response —Exeter
- £13.25 an hour
- Part-time
- Teaching
- Paid training
- Employee discount
4d
Specialist Orthodontist
PortmanDentex —Exeter
- Part-time
Quick apply
Stories and Communications Manager
Rowcroft Hospice —Torquay
- £41,000 - £43,000 a year
- Full-time
- Project management
- Driving
- Hospice
5d
Activity Coordinator
Optima Care Partnership —Paignton
- £13.05 an hour
- Full-time
- Organisational skills
- Computer skills
- In-person
- Free parking
Quick apply
3d
Operations Manager
EMED Group —Wellington
- £36,000 a year
- Weekend availability
- Management
- Data analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Associate Dentist
mydentist —Exmouth
- £100,000 a year
- Bakery
- IT
- Sick pay
Quick apply
Relief Pharmacist
Boots —Exeter
- Part-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Job Coach
United Response —Honiton
- £13.70 an hour
- Part-time
- Cooking
- Travel
- IT
- Paid training
- Referral programme
5d
Childrens Residential Deputy Manager
CareTech Group —Kingskerswell
- £16.50 an hour
- Full-time
- Remote
- School
- Employee discount
13d
Pharmacy Business Manager
IQVIA —Exeter
- Full-time
- Microsoft Powerpoint
- Sales
- Communication skills
- Annual leave
- Employee discount
13d
Support Worker - Flexible Hours
Sense —Ottery Saint Mary
- £13 an hour
- Full-time
- Free parking
- Annual leave
11d
Practice Manager - Full or Part time
GFHR Consulting —Newton Abbot
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
Quick apply
Hospital Account Manager
IQVIA —Exeter
- Full-time
- Analysis skills
- No degree
- Travel
Patient Services Cook
Rowcroft Hospice —Torquay
- £12.99 an hour
- Call to connect
- Hospice

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Freedom to Speak Up Guardian

The Guardian Service Ltd
Torquay

Quick apply

Job details

Permanent
£42,000 a year
5 days ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Microsoft Office
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Torquay?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

patient support manager jobs in exeter, eng

Freedom to Speak Up Guardian

Practice Manager

Community Mental Health Support Worker

Locum Dentist

Private Associate Dentist

Female Community Intervenor

Learning Mentor

Specialist Orthodontist

Stories and Communications Manager

Activity Coordinator

Operations Manager

Associate Dentist

Relief Pharmacist

Job Coach

Childrens Residential Deputy Manager

Pharmacy Business Manager

Support Worker - Flexible Hours

Practice Manager - Full or Part time

Hospital Account Manager

Patient Services Cook

I want to receive the latest job alerts for patient support manager in exeter, eng

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