THE OPPORTUNITY
Due to continued growth, we're looking for an experienced and Employee Relations Manager to join our HR team.
At Katie Loxton and Joma Jewellery, our people are at the heart of everything we do. We're passionate about creating an environment where people feel supported, valued and empowered to do their best work, and our HR plays a vital role in making that happen every day.
This is a hands-on operational leadership role, ideal for someone who enjoys developing people, navigating complex employee relations matters and delivering an exceptional HR service. Reporting to the Senior HR Manager, you'll lead the day-to-day delivery of employee relations, people operations and payroll governance, ensuring managers and employees receive a high-quality, consistent and commercially focused service.
You'll lead a multi-skilled team supporting HR, Talent and Payroll activities, balancing workloads, maintaining service standards and ensuring work is delivered accurately, professionally and within agreed timeframes. You'll also use data and insight to identify trends and opportunities for improvement, working closely with the Senior HR Manager and Recruitment & Engagement team to enhance employee experience, strengthen service delivery and improve operational efficiency.
Most importantly, you'll be joining a genuinely wonderful team. We're proud of the culture we've built within our HR team – one that is collaborative, kind, ethical, professional and deeply committed to our values. We're looking for someone who shares those qualities and is passionate about creating a positive team environment where people can thrive.
You'll be able to work from home 1-2 days per week.
BEHIND THE BRANDS
We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.
HOW YOU'LL CONTRIBUTE
Team Leadership & Service Delivery
Lead, coach and develop a team of HR Advisors and Coordinators, creating a positive, high-performing and supportive team environment.
Manage team capacity, priorities and workloads across HR, Talent Administration and Payroll activities, ensuring resources are deployed effectively to meet changing business needs.
Develop team capability through coaching, feedback and ongoing development, encouraging accountability, collaboration and continuous improvement.
Oversee the quality of employee communications, ensuring letters, emails and formal correspondence are accurate, compliant, professionally written and aligned to company standards.
Employee Relations Leadership
Coach and support the team through disciplinary, grievance, absence management, performance management, probation and flexible working processes.
Operations, Compliance & Payroll Governance
Reporting, Analytics & Continuous Improvement
Produce and analyse HR reports, dashboards and management information relating to employee relations, absence, retention, turnover and service delivery.
Identify and propose changes to processes, policies, providers and systems as required, presenting your ideas to senior leadership for sign off.
THE TALENT YOU'LL BRING
PERFECTLY PACKAGED
£42,000 - £52,000 DOE
33 days holiday including bank holidays rising to 35 with length of service
A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal
Opportunities to make an impact as well as learn and develop further
An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal
Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.
We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.
