Job reference number 339073
Collection & Delivery Manager
£40,457 per annum, potential 15% bonus and 25 days annual leave plus bank holidays
Full time
Permanent
Gloucester PFW Depot, Gloucester, GL2 2AD
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected. There is a fantastic opportunity to join our team at our site in Gloucester. We have a Collection & Delivery Manager role in which you will be responsible for leading a team, accountable for health and safety, and operational quality, cost and people KPI’s.
About the role
As a line manager to delivery and collection drivers, including self-employed owner drives you will be able to achieve maximum efficiency through resource and contingency planning driving quality of service and maximising productivity. Working to tight timescales you will drive the depot to achieve the highest possible customer service satisfaction levels whilst also ensuring a swift resolution to all customer enquiries and complaints.
You’ll be responsible for ensuring the performance of your unit, effectively maintaining the quality of service for our customers and the overall safety of the people you manage whilst working closely with the local sales team to increase revenue opportunities and highlight any network conformance issues.
Attendance - Monday - Friday 06:00 - 14:15 (hours of attendance may vary due to role requirments)
About you
It takes more than organisational skills to be a manager. we’re looking for individuals with a passion for people and the following skills and experiences:
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From a express parcels background with some experience of working in a unionised environment
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Managing and supporting a large team to maximise performance, service and achieving KPI
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Drive high customer satisfaction by ensuring service quality and managing swift resolutions
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Ensure health & safety compliance across all night operations, maintaining a safe working environment
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Good communication skills, with the ability to engage and motivate team members to work to high standards
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Experience of introducing improvements and successfully guiding people through significant periods of change
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Ability to build effective working relationships with your team, unions and key stakeholders
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Experience of managing resources and budgets
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Next steps
Please submit your application in advance of the 26/06/2026 closing date.
Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
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