Handler Work, Jobs in Fakenham, Nfk (with Salaries)

Emergency Call Handler
Total Assist Group —Norwich
- £12.71 - £17.56 an hour
- Temporary
- Customer service
- First Aid Certification
- IT
Quick apply
7d
EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time
Careline365 —Norwich
- £12.81 an hour
- Part-time
- Hybrid work
- Free parking
- Paid training
6d
Emergency Call Handler - Full Time
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Free parking
- Annual leave
6d
Motor Claims Handler
Verisk —Norwich
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Call Handler / Administration Assistant
East of England Community Health and Care NHS Trust (Cambridgeshire) —King's Lynn
- £25,272 a year
- Part-time
6d
Claims Handler/Senior Claims Handler - Cyber Claims
Marsh —Norwich
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Organisational skills
Production Operative - Fixed Term
Pilgrim's Europe —King's Lynn
- Weekend availability
Quick apply
Experienced Motor Claims Handler
Verisk —Norwich
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
5d
Telecare Team Leader - Nights
Careline365 —Norwich
- £30,975 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
1d
Skilled & Production Operatives Days
Pilgrim's Europe —Attleborough
- £13.60 - £15.26 an hour
- Full-time
Quick apply
Production & Skilled Operatives
Pilgrim's Europe —Attleborough
- £13.60 - £15.26 an hour
- Full-time
Quick apply

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handler jobs near fakenham, nfk

Emergency Call Handler

Total Assist Group -
Norwich

Quick apply

Job details

Temporary | Part-time | Full-time | Part-time upon request
£12.71 - £17.56 an hour
7 days ago

Qualifications

Driving Licence
Customer service
First aid
Emergency management
First Aid Certification
IT
Computer skills
Leadership
Medical terminology
Communication skills

Full job description

Job Title: Emergency Call Handler
Department: Emergency Operations Centre (EOC)
Hours: 37.5 hours per week (rotating shifts, 24/7 operations)
Reporting To: Senior EOC Manager

Job Overview

The Call Handler serves as the first point of contact for incoming calls to the Emergency Operations Centre. The role involves assessing emergency and non-emergency calls, prioritizing them using clinical triage systems, and ensuring accurate and timely dispatch of emergency resources. The position requires strong communication skills, the ability to remain calm under pressure, and a commitment to delivering high-quality patient support.

Key Responsibilities

Answer and manage all incoming calls, prioritizing emergency situations.
Accurately record caller information using Computer Aided Dispatch (CAD) systems.
Apply clinical triage protocols to assess urgency and determine appropriate response.
Provide pre-arrival and life-saving instructions (e.g., CPR guidance, first aid advice).
Communicate effectively with patients, relatives, healthcare professionals, and emergency services.
Handle distressing, emotional, or aggressive callers with professionalism and empathy.
Maintain confidentiality and comply with data protection policies.
Support operational continuity during system failures or high-demand periods.
Participate in training, development, and performance improvement initiatives.
Assist in major incidents and collaborate with other emergency services.

Work Environment

Fast-paced, high-pressure setting requiring multitasking and quick decision-making.
Shift-based schedule including nights, weekends, and holidays.
Prolonged use of computer systems and communication equipment.

Required Qualifications

Minimum of 4 GCSEs (or equivalent), including English.
Strong keyboard and computer skills.
Basic IT knowledge (telephony, email, data systems).
Excellent verbal and written communication skills.

Preferred Qualifications

Experience in a call center or customer service environment.
Knowledge of medical terminology.
First Aid certification.
Driving license and additional IT qualifications.

Key Skills & Competencies

Excellent listening and communication skills.
Ability to stay calm and make decisions under pressure.
Strong multitasking and prioritization abilities.
High level of accuracy and attention to detail.
Empathy, compassion, and emotional resilience.
Teamwork and adaptability in a dynamic environment.

Additional Requirements

Flexibility to work rotating shifts.
Ability to handle traumatic and sensitive situations.
Commitment to continuous learning and development.
Willingness to support and mentor new staff.

Ideal Candidate Profile

The ideal candidate is a resilient, detail-oriented communicator who thrives in high-pressure environments. They are empathetic, quick-thinking, and capable of making critical decisions while maintaining professionalism and composure.

Pay: £12.71-£17.56 per hour

Work Location: In person

Quick apply

Refine Your Search

handler jobs in fakenham, nfk

Emergency Call Handler

EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time

Emergency Call Handler - Full Time

Motor Claims Handler

Call Handler / Administration Assistant

Claims Handler/Senior Claims Handler - Cyber Claims

Production Operative - Fixed Term

Experienced Motor Claims Handler

Telecare Team Leader - Nights

Skilled & Production Operatives Days

Production & Skilled Operatives

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