Customer experience advisor Work, Jobs in Falkirk, Fal (with Salaries)

Service Advisor
Arnold Clark —Grangemouth
- £0.01 a year
- Customer service
- Computer literacy
- Organisational skills
- Employee discount
Customer Support Advisor
Concentrix —Larbert
- £12.75 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Annual leave
- Employee discount
Customer Service Advisor | S1 | Everyday Banking | Glasgow
A01 Santander UK plc —Glasgow
- £25,000 - £31,579 a year
- Weekend availability
- Hybrid work
- Customer service
- Financial services
Customer Service Advisor
Horner's —Glasgow
- £28,500 - £33,000 a year
- Full-time
- Customer service
- Analysis skills
- In-person
- Employee discount
Quick apply
1d
Customer Experience Advisor
Maryhill Housing —Glasgow
Sales - Sales Advisor - UK
New Look —Livingston
- Part-time
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Customer Advisor
Everyday People Financial Solutions —Glasgow
- £27,976 - £31,276 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
Customer Advisor
Boots —Edinburgh
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Customer Service Advisor
Concentrix —Larbert
- £26,520 a year
- Full-time
- Sales
- Customer service
- Contracts
- Employee discount
GUCCI Client Advisor
Gucci —Edinburgh
- Weekend availability
- Sales
- English
1d
Customer Service Advisor
Blue Business Water —Edinburgh
- Up to £30,000 a year
- Full-time
- CRM software
- Google Suite
- Customer service
Quick apply
14d
Customer Service Executive
Nichols PLC —Stirling
- Hybrid work
- Sales
- Customer service
- Agile
- Employee discount
5d
Dispenser
Boots —Grangemouth
- £13.92 - £16.64 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
Customer Service Advisor (F/T 37.5h)
Fitshop UK Limited —Glasgow
- £24,785 a year
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
11d
Parts Advisor
Arnold Clark —Grangemouth
- £0.01 a year
- Customer service
- Employee discount
Tesco Travel Money Advisor
Travelex —Bathgate
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
11d
Senior Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Service Advisor
Aquarius Contact Centres —Dunfermline
- £13.45 an hour
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Flexible schedule
Quick apply
1d
SHE Advisor
M Group —Grangemouth
- Overtime
- Microsoft Office
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
14d

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Service Advisor

Arnold Clark -
Grangemouth

Apply Now

Job details

Permanent
£0.01 a year

Benefits

Company pension
Employee discount

Qualifications

Driving Licence
Customer service
Computer literacy
Upselling
Organisational skills
IT
Communication skills

Full job description

We are currently recruiting for a new Service Advisor to help us at our Hyundai branch in Grangemouth.

We offer:

33 days’ holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression
And much more…

Hours

Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays 8am – 12pm

About the role

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

Handling all customer requirements for service and vehicle repairs in an efficient and professional manner
Liaising with the workshop and bodyshop to progress work through the system
Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
Maintaining customer records such as vehicle details and service histories accurately and efficiently
Maintaining knowledge of aftersales products and services, upselling where appropriate
Making sure the customer database is updated and accurate at all times

Essential skills

A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
Demonstrable computer literacy and knowledge of IT systems and applications
The ability to multi-task and be highly adaptable within a busy environment
Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
Able to prioritise your workload
Ability and willingness to work within defined processes and guidelines
Good core administration skills to accurately capture customer details to the required standards
A full UK driving licence

Nice to have (but not essential)

Experience of upselling products or services

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Apply Now

Refine Your Search

customer experience advisor jobs in falkirk, fal

Service Advisor

Customer Support Advisor

Customer Service Advisor | S1 | Everyday Banking | Glasgow

Customer Service Advisor