Customer service team lead Work, Jobs in Falkirk, Fal (with Salaries)

Customer Care & Lead Generation Advisor
Bon Accord Life —Alloa
- £25,250 a year
- Full-time
- Sales
- Customer service
- Financial services
- Life insurance
- Sick pay
Quick apply
Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
4d
Customer Service Team Leader
William Hill —Stirling
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Operational Excellence Lead
Nationwide Building Society —Edinburgh
- Up to £55,000 a year
- Full-time
- Continuous improvement
1d
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
Helpdesk Team Leader (Backshift) - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £29,214 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Work from home
Client Service Team Leader 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Continuous improvement
Team Leader
Glenshire Group —Larbert
- £13 - £14 an hour
- Part-time
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Team Manager - Sales
VKY Intelligent Automation —Glasgow
- From £14 an hour
- Full-time
- CRM software
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
4d
Customer Support and Collections Team Leader
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
8d
Transformation Lead, Supply Chain
National Westminster Bank PLC —Edinburgh
- Full-time
- Hybrid work
- Hotel
- AI
- Leadership
- Annual leave
21h
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Office Manager & EMEA Facilities Lead
Clearwater Analytics, Ltd. —Edinburgh
- Presentation skills
- Travel
- Communication skills
Quick apply
5d
Operational & Technical Lead - Pensions
Gallagher Benefit Services —Edinburgh
- Continuous improvement
- Employee stock purchase plan
- Life insurance
Main - Team Leader (Marks & Spencer)
WHSmith Travel —Edinburgh
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Technology Operations Lead
HBNL —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Organisational skills
- IT
Quick apply
Fleet Delivery Team Leader
Indie Campers —Broxburn
- £28,000 a year
- Seasonal
- Driving
- Leadership
Quick apply
Team Leader (Part-time) - swim@
Swim Sports Company Ltd —Edinburgh
- £12,500 - £14,000 a year
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Team Leader - Greens To Go
Glenshire Group —Dunfermline
- £13 - £14 an hour
- Part-time
- Supervising experience
- Bakery
- Employee discount
- Referral programme
Quick apply

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customer service team lead jobs near falkirk, fal

Customer Care & Lead Generation Advisor

Bon Accord Life -
Alloa

Quick apply

Job details

Full-time
£25,250 a year

Benefits

Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Sales
Customer service
Spark
Lead generation
Financial services
Phone etiquette
Time management

Full job description

The Opportunity

Are you a confident communicator who thrives in a fast-paced environment? At Bon Accord Life, we are entering an exciting phase of growth, and we’re looking for a driven Customer Care & Lead Generation Adviser to be the engine of our customer journey.

This isn't just a "check-in" role. You will be the first point of contact for our clients - ensuring they are happy, identifying new needs, and feeding our hungry sales team with high-quality leads. If you love talking to people, hitting targets, and being part of a forward-thinking business powered by AI technology, this is for you.

We are looking for a Customer Care & Lead Generation Advisor to join our growing team in July 2026. The role is on-site working from our Alloa office and follows a Monday to Friday schedule, with an early finish every Friday! You'll be at the heart of our customer journey—delivering exceptional service, building real connections, and uncovering opportunities for our sales team to go even further.

Key Responsibilities

Proactive Outreach: Conduct high-volume outbound calls to existing customers for post-sale courtesy checks, ensuring they received "Bon Accord" gold-standard service.
Lead Generation: Use your rapport-building skills to identify upsell opportunities and "hot-transfer" clients to our expert Protection Consultants.
Policy Reviews: Contact existing policyholders to schedule and confirm reviews, ensuring their cover remains fit for purpose.
Campaign Management: Call fresh leads generated through competitions and marketing events to qualify their interest and generate protection quotes.
Data Integrity: Maintain precise records and manage your time effectively to meet daily outbound call and lead-conversion targets.

What We’re Looking For

Experience: Previous experience in a telephone-based customer service or sales role is preferred (not essential; full training provided). You must be comfortable with outbound dialing.
The "Spark": A positive, resilient, and proactive attitude. You don't just "take" calls; you lead them.
Communication: The ability to build instant trust and rapport with people from all walks of life.
Drive: Someone who thrives in a targeted, fast-paced environment and takes pride in hitting (and exceeding) goals.
Discipline: Strong time-management skills and the ability to work independently, whether in the office or at home.
Bonus: Experience in Financial Services or Insurance is a plus, but your attitude and work ethic are what matter most.

Why Join Bon Accord Life?

Competitive Pay: £25,250 basic salary plus a rewarding bonus structure.
Work-Life Balance: No weekend work and an early finish every Friday.
Security & Health: Company Pension, Sick Pay, Life Insurance, and Private Medical Insurance (based on length of service).
Culture: Regular team incentives and a supportive, energetic office environment

Job Type: Full-time

Pay: £25,250.00 per year

Benefits:

Company pension
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in falkirk, fal

Customer Care & Lead Generation Advisor

Complaints Experience & Journey Lead

Customer Service Team Leader

Operational Excellence Lead

Customer Service Team Manager 24/7 shift pattern

Helpdesk Team Leader (Backshift) - Glasgow Head Office

Client Service Team Leader 24/7 shift pattern

Team Leader

Team Manager - Sales

Customer Support and Collections Team Leader

Transformation Lead, Supply Chain

Helpdesk Team Leader

Service Desk Team Leader - Glasgow Head Office

Office Manager & EMEA Facilities Lead

Operational & Technical Lead - Pensions

Main - Team Leader (Marks & Spencer)

Technology Operations Lead

Fleet Delivery Team Leader

Team Leader (Part-time) - swim@

Team Leader - Greens To Go

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