Service desk engineer Work, Jobs in Falkirk (with Salaries)

Service Desk Co-ordinator
RSG Building Services Ltd —Glasgow
- £27,000 - £33,000 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
4d
Service Desk Engineer
Waterstons Ltd —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
Estimator
Arrow Industrial Group Limited —Glasgow
- Part-time
- Microsoft Outlook
- Organisational skills
- In-person
Quick apply
1d
Helpdesk Controller
SOLIS GROUP —Glasgow
- £26,000 - £29,000 a year
- Full-time
- Analysis skills
- Organisational skills
- IT
- Free parking
Quick apply
6d
Graduate Geotechnical Engineer and Engineering Geologist
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Communication skills
Service Manager - Managed Services
Mercury Hampton Ltd —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
Quick apply
Equipment Engineer
Raytheon —Livingston
- Overtime
- Hybrid work
- Engineering
- Maintenance
- Continuous improvement
- Sick pay
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
7d
Senior Manufacturing Process Engineer
Raytheon —Livingston
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Manufacturing
- Sick pay
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- Computer skills
Customer Technical Support Engineer
Motorola Solutions —Edinburgh
- Full-time
- Hybrid work
- Travel
- Computer networking
- No travel
- Employee stock purchase plan
- Employee assistance programme
5d
Senior IT Engineer
Texaport —Edinburgh
- £45 - £65 an hour
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Mentoring
- Annual leave
Quick apply
Geotechnical Engineer-Scotland
Amey Ltd —Motherwell
- Mentoring
- Annual leave
Quick apply
1d
Engineering Geologist
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Geotechnical Engineer
Amey Ltd —Motherwell
- Civil engineering
- Annual leave
Quick apply
1d
Lead IT Security Engineer
V.Group —Glasgow
- Computer Science
- Bachelor's degree
Senior Software Engineer, Core Experiences - Glasgow, United Kingdom
Speechify —Glasgow
- Remote
5d
Senior Safety Consultant - Principal Designer
Natural Power —Glasgow
- Monday to Friday
- Business development
- Team management
- Training & development
- Annual leave
- Employee assistance programme

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Service Desk Co-ordinator

RSG Building Services Ltd
Glasgow

Quick apply

Job details

Full-time
£27,000 - £33,000 a year
4 days ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Supplier ordering
Customer service call handling
Driving Licence
Report writing
Inbound customer enquiry call handling
Client engagement
Administrative support experience
Microsoft Office Suite
Administrative experience
Purchase order creation
Appointment booking and call handling
Procurement support
Data entry
Organisational skills
Customer support
Customer interaction
Communication skills
Project progress tracking
Progress tracking
Time management
Rota coordination

Full job description

Job Title: Service Desk Coordinator
Location: Glasgow East
Reports To: Service Manager
Employment Type: Full-time (37.5 hours)

Position Overview:

We are seeking a proactive, organised, and customer-focused Service Coordinator to join our small engineering business. This role is key to ensuring efficient scheduling, communication, and support for our engineering service team. The Service Coordinator will also play a vital role in delivering a high standard of customer service by being the first point of contact for clients, ensuring their needs are met promptly and professionally. The ideal candidate will thrive in a fast-paced environment, balancing multiple priorities while maintaining strong client relationships and supporting the smooth operation of our service department.

Key Responsibilities:

Job Scheduling and Planning

Coordinate and schedule service jobs, routine maintenance, and emergency call-outs.
Acting as the first point of contact for the engineering workforce and sub-contractors
Updating and closing out Reactive, PPM and Quoted jobs
Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates
Assign engineers/technicians based on skill set, location, and availability.
Monitor job progress and update schedules as needed.

Customer Communication:

Principal point of contact for customer enquiries, incoming calls, and new work requests.
Maintain professional communication with clients regarding appointments, updates, and follow-ups.
Handle customer queries and escalate issues where necessary.

Job Administration & Reporting:

Create and manage work instructions, job sheets, and service documentation.
Track service job completion and ensure accurate data entry.
Prepare reports on job status and quote status.
Coordinating and supporting our Project Manager in project works across various projects including but not limited to general project administration, requesting quotations, and raising PO’s

Finance

Job costing and invoicing on coupa supplier portal

Engineer Support:

Provide logistical support to engineers (parts, access arrangements, job documentation).
Maintain service stock levels and coordinate with suppliers when needed.

System & Process Management:

Use Joblogic service management software to schedule and track jobs, manage customer records, generate work orders, and ensure accurate job documentation.
Maintain up-to-date data in Joblogic including customer details, engineer schedules, parts usage, and job status.

Qualifications & Skills:

Friendly, approachable, and professional manner when dealing with clients and team members.
Previous experience in service coordination, scheduling, or administrative roles (engineering or technical industry preferred).
Proficiency in Joblogic or similar service management software is desirable.
Strong organisational and time management skills.
Excellent communication skills – both verbal and written.
High attention to detail and accuracy in administrative tasks.
Proficiency with Microsoft Office (especially Outlook, Excel)
Comfortable working in a small, close-knit team and contributing to a supportive work culture
Ability to work independently

Essential

Prior experience in similar role
Knowledge of Job Logic
Experience working in a busy high paced environment

Desirable:

Knowledge of engineering services.
Experience in a small business.
Knowledge of Coupa supplier portal

Job Type: Full-time

Pay: £27,000.00-£33,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in falkirk

Service Desk Co-ordinator

Service Desk Engineer

Service Desk Engineer

Estimator

Helpdesk Controller

Graduate Geotechnical Engineer and Engineering Geologist

Service Manager - Managed Services

Equipment Engineer

IT Field Engineer - Scotland

Senior Manufacturing Process Engineer

IT EUC Team Leader

Digital Help Desk Apprentice

Customer Technical Support Engineer

Senior IT Engineer

Geotechnical Engineer-Scotland

Engineering Geologist

Geotechnical Engineer

Lead IT Security Engineer

Senior Software Engineer, Core Experiences - Glasgow, United Kingdom

Senior Safety Consultant - Principal Designer

I want to receive the latest job alerts for service desk engineer in falkirk

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