2nd Line Modern Workplace Engineer
LIMA —Salford
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
- Employee assistance programme
11d
2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
Quick apply
11d
3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
14d
2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester
Remedian I.T. Solutions —Oldham
- From £30,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
- Paid training
- Work from home
Quick apply
6d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Mentoring
Networking Engineer
Fourteen IP Communications —Wigan
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Mentoring
- Free parking
- Sick pay
Quick apply
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
IT Field Engineer - Manchester
T-Tech —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
11d
2nd Line IT Service Desk Technician
Blue Box IT —Penistone
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10h
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Senior IT Engineer
FluidOne —Chorley
- Up to £45,000 a year
- Weekend availability
- Travel
- In-person
- Communication skills
- Employee assistance programme
Quick apply
Advansys Technical Consultant
Datel —Warrington
- Weekend availability
- Hybrid work
Security & Infrastructure Operations Centre (SIOC) Engineer
UBDS Group —Manchester
- Rotating shift
- Analysis skills
- Communication skills
Quick apply

Other jobs to consider

Find your next job by exploring related positions.

Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service…
£28,000 - £32,000 a year
Quick apply
IT Infrastructure & Support Technician
Clarion Security Systems Ltd —Manchester
Provide 2nd and 3rd line technical support to engineers and key customers. Maintain core network infrastructure (Layer 2/3 switching, VLANs, trunking, firewall…
£32,000 - £38,000 a year
Quick apply
3d

I want to receive the latest job alerts for 2nd line support engineer in fallowfield, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

2nd Line Modern Workplace Engineer

LIMA
Salford

Apply Now

Job details

Permanent
£35,000 - £45,000 a year
11 days ago

Benefits

Employee assistance programme

Qualifications

Technical troubleshooting
ITIL Certification
Cloud infrastructure
Azure
Stakeholder liaison
Incident queue management
Microsoft Exchange
Remote access software
IT support
Technical support incident logging
SharePoint
Customer support
Problem management
Customer interaction
Microsoft Azure
Active Directory
Intune

Full job description

2nd Line Modern Workplace Engineer

Following a recent internal promotion, we're hiring for a 2nd Line Modern Workplace Engineer. Join our service desk team and take on a role where your technical skill, customer focus, and ownership directly support the quality, stability, and performance of our customer environments. You will work on varied incidents and service requests across modern workplace technologies, helping customers resolve issues efficiently while building confidence through clear, timely communication.

You will also work closely with 3rd Line Engineers, Customer Success Managers, and colleagues across the business to progress issues, share knowledge, and support positive customer outcomes. This is a role for someone who enjoys solving problems, learning continuously, and developing their expertise across Microsoft 365, Azure, endpoint management, identity, and collaboration services.

We operate on a hybrid working basis, with employees required to work from our Salford Quays office Monday to Wednesday each week.

Day to day you will:

Take pride in quality work, collaboration, and positive customer outcomes; you will make a difference by:

Owning incidents and service requests across customer and LIMA cloud environments, using sound judgement to resolve issues efficiently and professionally.
Keeping customers and stakeholders informed with clear, timely updates that build confidence and support SLA delivery.
Using your technical knowledge to troubleshoot issues raised by customers, monitoring platforms, or internal teams, resolving them where possible or providing clear, well-documented escalations to 3rd Line Engineers.
Supporting Customer Success Managers and internal teams by helping translate technical issues into clear, customer-friendly communication.
Progressing recurring or long-standing incidents through ITIL problem management to improve service reliability.
Supporting planned changes and release activities with careful preparation, delivery, documentation, and communication to minimise service impact.
Contributing to the on-call rota as an escalation engineer, supporting LIMA customers outside standard business hours and weekends on a 1-week-in-8 rota.

What skills and experience will help you succeed?

This role is ideal for someone who enjoys troubleshooting, communicates clearly with technical and non-technical audiences, and understands the importance of managing risk, impact, time, and customer expectations. You will use a structured troubleshooting approach, accurate record-keeping, and an ITIL-aligned mindset to support secure, reliable customer environments by:

Managing Microsoft Azure services across compute, networking, storage, backup, monitoring, and governance.
Supporting Azure Virtual Desktop and secure remote access solutions that enable great user experiences.
Strengthening identity and access with Microsoft Entra ID, hybrid identity, MFA, Conditional Access, and privileged access management.
Administering Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and service health.
Improving endpoint management through Microsoft Intune, Autopilot, compliance policies, app deployment, and Windows update management.
Applying Microsoft Defender and Purview capabilities to support security, compliance, data protection, and threat protection.
Maintaining clear ticket notes, time records, customer information, and escalation details so issues can be progressed smoothly and professionally.

What else would help you stand out?

We value people who keep learning and bring a practical understanding of the technologies that support great customer outcomes, including:

Current Microsoft certifications such as AZ-104, AZ-140, MS-102, MD-102, MS-700, SC-300, or equivalent hands-on experience.
Active Directory and Microsoft Entra ID identity management, including AD Connect and hybrid identity concepts.
Group Policy, Remote Desktop Services, Certificate Services, DNS, DHCP, NPS, DFS, and print services.
Experience with Exchange Online, Exchange Hybrid, Microsoft Teams administration, and Microsoft 365 administration.
Experience with Microsoft Endpoint Management, Intune, Autopilot, compliance policies, and application deployment.
Awareness of Microsoft Defender, Purview, and security best practice in customer environments.
ITIL Foundation or equivalent service management awareness.

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Salary

35,000 - 45,000

Hours

37.5

Contract type

Permanent

Location

M50 1DR

Attachments

Benefits

Joining our team comes with a range of benefits designed to enhance your work experience and well-being:

Holidays: Time to relax with 25 days holiday (pro rata for part-time employees), plus bank holidays. You will also have the option to buy or sell 5 days leave each year.

Birthday Leave: An additional paid day to celebrate your birthday with family and friends.

Healthcare: From day one you’ll have access to Medicash, our healthcare cashback plan, and after two continuous years of service, you have the option to join our private medical scheme.

Professional Development: Access to ongoing training and development opportunities to help you grow in your career.

Family Leave: Enhanced maternity, paternity, and adoption pay after two continuous years of service.

Employee Assistance Program: Confidential counselling and support services to help you navigate life’s challenges.

Salary Sacrifice Schemes: Support to help you save for retirement or purchase an electric car or bike.

Team Building Events: Engage with your colleagues through team-building activities and events.

Apply Now

Refine Your Search

2nd line support engineer jobs in fallowfield, gtm

2nd Line Modern Workplace Engineer

2nd Line Modern Workplace Engineer

3rd Line Support Engineer

2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester

3rd Line Support Engineer

Networking Engineer

Engineer II, Digital Services Remote Operations

IT Field Engineer - Manchester

2nd Line IT Service Desk Technician

IT Support Engineer

Senior IT Engineer

Advansys Technical Consultant

Security & Infrastructure Operations Centre (SIOC) Engineer

Other jobs to consider

I want to receive the latest job alerts for 2nd line support engineer in fallowfield, gtm

Explore jobs in more locations

2nd Line Modern Workplace Engineer

Salary

Hours

Contract type

Location

Attachments

Benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected