Contact centre team manager Work, Jobs in Fallowfield, Gtm (with Salaries)

Contact Centre Team Manager
First Choice Homes Oldham —Oldham
- £42,795 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
12d
Store Manager Manchester City Centre
Michael Kors —Manchester
- £45,000 - £65,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Employee discount
2d
Centre Compliance Lead
Training Qualifications UK —Sale
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Security Manager
Tameside Council —Tameside
- £39,862 - £41,771 a year
- Call to connect
- Management
- Supervising experience
12d
Customer Service Telephone Advisor - Manchester
Coventry Building Society —Manchester
- £28,175 a year
- Weekend availability
- Hospitality
- IT
- Financial services
Client Success Manager
Hillsgreen —Holmes Chapel
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Management
- Customer service
- Supervising experience
- Employee stock purchase plan
Telecoms Commercial Growth Manager
Clear Business —Sale
- £47,500 - £57,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Customer Service
The Pilot Group —Manchester
- £27,828 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d
Telesales Team Manager
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
16h
Project Manager – CRF
Tameside Council —Tameside
- £46,142 - £48,226 a year
- Call to connect
- English
- Communication skills
13d
Premium F&B Manager
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
14d
Senior Operational Support Manager
HM Prison & Probation Service —Ashton-Under-Lyne
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Test Center Manager (Manchester & Stockport)
Pearson —Manchester
- Customer service
- Windows
- Microsoft Office
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
Schedule & Planner Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Excel
- Driving
- Organisational skills
Quick apply
6d
Team Manager
THG Ingenuity —Manchester
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Workplace Operations Manager
careium —Blackburn
- £35,000 - £38,000 a year
- Organisational skills
- Communication skills
- Office experience
- Annual leave
3d
Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply

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contact centre team manager jobs near fallowfield, gtm

Contact Centre Team Manager

First Choice Homes Oldham -
Oldham

Quick apply

Job details

Full-time
£42,795 a year
6 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance

Qualifications

Customer service
IVR
Communication skills

Full job description

Improving lives in Oldham

Contact Centre Team Manager
Salary: £42,795
Contract: Fixed Term contact until March 2027
Hours: 37 hours per week, between 8am and 6pm, Monday to Friday- no Weekends.
Location: Oldham - Hybrid

Are you an experienced contact centre leader who knows how to motivate teams, improve performance and deliver excellent customer service in a fast-paced, target-driven environment?

At First Choice Homes Oldham, we are looking for a Contact Centre Team Manager to help lead and improve our Contact Centre as we continue to strengthen the way customers access our services.

You do not need to come from a housing background. We are interested in hearing from people who have led teams in busy, customer-focused environments such as banking, retail, utilities, telecoms, insurance, financial services or other high-volume contact centre settings.

What matters most is that you can lead people, manage performance, use data to improve service, and create a positive team culture where advisors feel supported to deliver their best.

Please see full job description at the bottom on this page

The role

Our Contact Centre is often the first point of contact for our customers, so the service we provide really matters.

You will manage a team of around 10 Contact Centre Advisors within a wider team of 21, supporting them to deliver a responsive, professional and customer-focused service across a range of enquiries.

This is a great opportunity for someone who enjoys pace, problem-solving and continuous improvement. You will play a key role in helping us improve performance, strengthen quality and make sure customers receive the right support first time.

The impact you’ll make

As Contact Centre Team Manager, you will help shape how customers experience FCHO.

You will support advisors to manage busy call volumes, meet service targets, handle challenging conversations and deliver a consistently high standard of customer care.

You will also use performance data, call quality, customer feedback and complaints insight to identify improvements and support a more efficient, modern and customer-focused Contact Centre.

What you’ll be doing

You will:

Support the day-to-day running of a busy, fast-paced Contact Centre.
Manage performance against key targets, including response times, call quality, productivity and customer satisfaction.
Use data, call monitoring and customer feedback to improve service quality
Motivate your team through regular one-to-ones, coaching, feedback and development conversations.
Support improvements to processes, procedures, scripts, IVR messages and customer access routes.
Work closely with teams across the business to deliver a joined-up, “right first time” customer experience.
Help manage rotas, resources and staffing levels to meet customer demand.
Support service improvement plans, policies and process reviews.
Manage complaints, compliments and suggestions, using insight to identify areas for improvement.
Support your team to understand key housing requirements, including Awaab’s Law, repairs, complaints and tenant service standards.

About you

We are looking for someone who has experience leading teams in a busy contact centre or high-volume customer service environment.

You will be confident managing performance, coaching people and supporting teams through change. You will understand what good customer service looks like and know how to create structure, consistency and accountability within a team.

You do not need to know housing regulation from day one, but you will need to be willing to learn and understand the regulatory environment we work in.

You will need

Experience managing, coaching and developing a team.
Experience working in a busy, fast-paced, target-driven contact centre or customer service environment.
Experience using performance data, quality monitoring or customer insight to improve service.
The ability to motivate others and create a positive, high-performing team culture.
Strong planning, prioritisation and decision-making skills.
Confidence managing difficult conversations with customers and colleagues.
Strong written and verbal communication skills.
Experience supporting service improvement, change or contact centre transformation.
Experience improving customer journeys, processes, scripts or service standards.

What’s in it for you?

We offer a fantastic range of benefits designed to support your wellbeing, work–life balance and career development:

Competitive salary
37-hour working week with hybrid working options
30 days’ annual leave plus bank holidays
Option to purchase additional annual leave
Defined contribution pension scheme with up to 10% employer contribution
Private health insurance and healthcare cash plan
Employee Assistance Programme (24/7 support)
24/7 GP access through Doctorline
Discounts, wellbeing tools and gym membership
Professional subscriptions paid (where required)
Enhanced family-friendly policies
On-site wellbeing room and café
Long service awards

Interested?

If you are passionate about leading teams, improving customer service and helping people access the right support when they need it, we’d love to hear from you.

Please submit your application before 25/05/2026.

Please note, we reserve the right to close this vacancy early should we receive a high volume of applications.

Inclusion and accessibility

We are committed to building an organisation that represents a variety of backgrounds, perspectives, skills and are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know and we’ll do all we can.

Quick apply

Refine Your Search

contact centre team manager jobs in fallowfield, gtm

Contact Centre Team Manager

Customer Service Manager X2

Store Manager Manchester City Centre

Centre Compliance Lead

Security Manager

Customer Service Telephone Advisor - Manchester

Client Success Manager

Service Centre Team Manager

Telecoms Commercial Growth Manager

Customer Service

Telesales Team Manager

Project Manager – CRF

Premium F&B Manager

Senior Operational Support Manager

Test Center Manager (Manchester & Stockport)

1st line Service Desk Analyst

Schedule & Planner Team Leader

Team Manager

Workplace Operations Manager

Telephony Application Manager

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