Join one of the UK’s leading health and fitness clubs and help inspire our members to live healthier, happier lives. At Total Fitness, we’re on a mission to get everyone fitter and feeling better, whatever that means to them - and we’d love your help to make that happen.
As a bold, brave business, we encourage people to find their own way, in fitness and beyond and every single role we have contributes. We’re a place with contagious courage that makes people believe they can do more and be better.
We’re really proud of our culture, we put our people first, always. Our promise to our team is that “more is possible”. Whether that is moving up the career ladder, delivering your first spin class, or making incredible friendships.
Total Fitness is a space to be you. Your character, what makes you an individual, that’s what we want you to bring to work with you every day.
Job Purpose:
We are looking for highly experienced Clinic Manager to join our expanding team!
At The Real Body Clinic, situated within Total Fitness, Wilmslow, we have invested in the clinic, building new rooms, buying new lasers and developing new services to grow our clinic which has been operating for over 19 years! Exciting times ahead.
The role will oversee daily operations, team management, and performance optimisation at all levels within the clinic. We are partnering with local aesthetic providers and other innovativetreatments to broaden the clinics breadth of services to our loyal patients. So you’ll need to be a great relator and innovative with ways of working.
Benefits
- Possibility Points to invest in your growth, giving you access to our Growth Library of opportunities across the business.
- Free membership for you and a friend or family member, plus two discounted memberships after probation.
- 28 days holiday including bank holidays (pro rata for part time), increasing with service.
- Workplace pension scheme.
- Death in Service benefit.
- Discounts on retail and café products.
- Access to an Employee Assistance Programme provided by Unum.
Key Responsibilities:
- Delivering operational success by overseeing the daily clinic operations to ensure a smooth and efficient workflow whilst optimising the clinics schedules and patient appointments
- Fostering a positive and collaborative work environment with the team and wider Real Body Clinic partners. You’ll empower our team of clinicians to continue their result driven treatments and continue expanding their ability to grow the wider clinic services
- Provide real results by real people through outstanding service. Maintain high levels of customer satisfaction and maximise excellent patient care. You’ll oversee patient enquiries, concerns and (if any) complaints in a timely and professional manner
- Providing and managing the clinic’s budget. You will monitor financial performance and implement strategies to meet our forecasted goals. We are always looking at the horizon at future treatments too, so keep an eye on projected areas of growth and present comprehensive business cases to grow the clinic
- Compliance and Quality Assurance will need to be maintained and accurate with up to date patient records.
- Research emerging treatments and industry trends, developing business cases for new service offerings and strategic investments to drive clinic growth.
- Marketing and Business Development:
- Develop and implement marketing strategies to attract new patients and retain existing ones.
- Manage the clinic’s online presence, social media engagement and online reviews.
- Coordinate and participate in community outreach events and promotional activities
- Perform treatments alongside the current clinicians, building a creditable reputation and long lasting relationships with both new and existing clients.
Ideal Skills for the Role:
- Flexible shift patterns
- Minimum 2 years industry experience as a laser therapist
- Level 4 (Laser) Qualified
- Strong Sales Experience
- Able to work toward and exceed targets
- Good communication skills
- Ability to build great client relationships
- Smart and professional in appearance
- Lead with a personality
Please note that this role is subject to a DBS check. If you do not currently hold a valid DBS certificate and your application is successful, Total Fitness will cover the cost.
If you think you can make a huge difference to our members experience, and have the passion to deliver, don't waste any time and click apply now!
Pay: From £38,000.00 per year
Ability to commute/relocate:
- Wilmslow SK9 3PE: reliably commute or plan to relocate before starting work (required)
Experience:
- People Management: 2 years (preferred)
Licence/Certification:
Work Location: In person
