Head of customer service Work, Jobs in Fallowfield, Gtm (with Salaries)

Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
12d
TikTok Shop Manager
P.Louise —Stockport
- £40,000 - £45,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
Quick apply
7d
Head of Standards & Verification
Training Qualifications UK —Sale
- £65,000 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
Quick apply
1d
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
12d
Head of Block / Block Director
Legacie Management & Lettings —Manchester
- £75,000 - £100,000 a year
- Full-time
- Driving
- In-person
- Phone etiquette
Quick apply
1d
Head of Customer Care
Capital on Tap —Manchester
- £500 - £750 a week
- Analysis skills
- Financial services
6d
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Group Head of Testing
Together —Cheadle
- Full-time
- Azure
- DevOps
- APIs
Quick apply
Part Time Supervisor
Schuh —Stretford
- Part-time
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Head of Customer Support
AJ Bell —Manchester
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Coffee Account Manager (North) – Wholesale, Barista Training & Customer Support
Extract Coffee Roasters —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Café
- Health & wellbeing programme
- Annual leave
Quick apply
6h
Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
4d
Head of Customer Service
PC Group —Blackburn
- Temporary
- Hybrid work
- Management
- APIs
Quick apply
Membership Sales Advisor
Village Hotels - Cheadle - Leisure —Cheadle
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Skills Programme Delivery Lead
Cogent Skills —Warrington
- Up to £48,480 a year
- Call to connect
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3h
Ramp Agent - 25 hours
Menzies Aviation —Manchester Airport
- Part-time
1d
Wellbeing Officer
MSV Housing Group —Trafford
- £33,590 - £35,859 a year
- Full-time
- English
- Employee assistance programme
- Sick pay
13d
Customer Service
The Pilot Group —Manchester
- £27,828 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9d
Location Manager
Anchor —Droylsden
- £29,870 a year
- Communication skills
- Employee discount
12d

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Head of Corporate Relationships

Together -
Cheadle

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance

Qualifications

Management
Underwriting
Relationship management
Leadership

Full job description

Company Description

Benefits of working at Together

26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
Free access to company holiday homes
Buy & sell holidays
Discretionary annual bonus plus an additional Shared Reward Bonus
Matched pension contribution
Health cash plan plus Private medical insurance
Life assurance and Critical illness cover
Travel season ticket loans and Ride to work scheme
Free local gym access
Local bar / restaurant discounts

–––––––––––––

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

Job Description

As Head of Corporate Relationships, you will lead and manage a team of Portfolio Directors & Relationship Managers, responsible for the ongoing management and growth of the Corporate portfolio.

You will provide credit risk focused relationship management with a commercial edge, supporting the safe growth of customers within their Aggregate Credit Limit, as well as identifying when off track and providing structured support through turnaround strategies or consensual workout strategies. All whilst ensuring we deliver best in class portfolio relationship management.

As Head of Corporate Relationships, we are looking for someone to:

Manage the Corporate Portfolio Team to ensure the successful management of the portfolio – well managed growth whilst managing the risk profile, including early identification of customers potentially facing stressed & / or distressed situations, implementing turnaround strategies and techniques to minimize credit risk
Be a brand ambassador for the company, in all interactions with corporate customers and external advisors. Fundamental in enhancing the reputation of the business and driving how we interact and support our key corporate customers, to ensure that we are maximising mutually beneficial relationships
Challenge and manage team members on case strategy and act as mandated authority for customer management strategy decisions; ensuring the team are supported to maximise the growth of their respective portfolios
Manage the application and performance of aggregate credit limits (ACLs) across portfolio accounts
Introduce and manage the annual lending review of all corporate customers
Work with the first line Credit & Portfolio Risk team, and the Second Line Credit Risk team in the management and development of credit risk policies and standards, ensuring appropriate governance of changes and evidence of key controls
Regular reporting and analysis that informs all key stakeholders of the risks on the portfolios and performance against risk appetite
Work with the Corporate Recovery Team to support on appropriate strategies for key exposures

Qualifications

Essential

Leadership experience of managing/working as part of a high performing corporate lending team
Lending/underwriting experience across commercial and/or residential assets
Relationship management experience
Strong understanding of risk management principles across the credit lifecycle, credit analytics and policies
Experience of working with multiple stakeholders to improve the customer journey
Strong ability to lead and influence key stakeholders

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

–––––––––––––

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

#TMHP

Quick apply

Refine Your Search

head of customer service jobs in fallowfield, gtm

Head of Corporate Relationships

Customer Service Manager X2

TikTok Shop Manager

Head of Standards & Verification

Head of Field Service Operations (UK & Ireland)

Head of Block / Block Director

Head of Customer Care

Sales & Loyalty Team Leader

Group Head of Testing

Part Time Supervisor

Head of Customer Support

Coffee Account Manager (North) – Wholesale, Barista Training & Customer Support

Head of Customer Experience

Head of Customer Service

Membership Sales Advisor

Skills Programme Delivery Lead

Ramp Agent - 25 hours

Wellbeing Officer

Customer Service

Location Manager

I want to receive the latest job alerts for head of customer service in fallowfield, gtm

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