Join a high-growth team where you’ll turn conversations into customers and help reshape how insurance works for the on-demand economy.
$113M funded. Global footprint. AI-powered. Human-driven.
INSHUR is the embedded insurance powerhouse for the on-demand world. We partner with giants like Uber and Amazon to provide fair, data-backed coverage for the modern workforce. We’re 220 people strong across the UK, US, and Netherlands, using AI as a multiplier to stay ahead of the curve. Want to work where tech actually meets the road? You’re in the right place.
Supported by (and reporting to) the Inside Sales Team Lead, you'll be joining a friendly team of nine that’s part of the Growth function—responsible for driving new initiatives at INSHUR, including collaborations and campaigns between Sales and Marketing. The Inside Sales team focuses on winning direct revenue for the business, creating value, and building clear differentiators between INSHUR and our competitors.
We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride. We're based in Brighton, with a hybrid working model. You'll come into the office at least one day a week, with the rest of your time remote. Our inbound sales line operates from 8:30am to 6:00pm, and you’ll rotate across three shift patterns: 8:30am–5:00pm, 9:00am–5:30pm, and 9:30am–6:00pm. There is an occasional requirement to provide bank holiday cover.
As a Inside Sales Associate, you will be responsible for supporting prospective customers in their purchasing experience and if required through the renewal journey.
You’ll be working on:
Proactively contacting prospects via phone at high volumes across outbound and inbound channels
Cover our inbound phone line ensuring incoming calls are handled managing abandonment rate and wait times
Own and manage a sales pipeline using our CRM, with pre defined campaigns - aimed both at New Business and Renewals
You will use consultative sales skills to assess customers’ insurance need ( and latent needs) in order to compliantly provide assistance and sell the appropriate INSHUR insurance product
You will close sales and will ensure that customer information and data is inputted and kept updated on our in-house system
Meet and exceed weekly and monthly targets across revenue, activity and pipeline health
Collaborate with others in the Inside Sales team to drive efficiency in our sales processes
Have a strong background in a high volume telesales role
Have experience working to targets - driven inbound or proactive outbound sales environment and have an excellent record of exceeding targets
Can build rapport over the telephone, with strong communication skills, able to forge strong relationships with customers and prospect customers
Understand that we are passionate about adding value to our customers and prospects
In a competitive environment your ability to ask dynamic and probing questions to uncover needs (and latent needs) is a critical communication skill you must be willing to continually develop
You will be passionate about being curious! The more you can learn about customers/ prospects needs, budget and buying process the more successful you will be at aligning our products to them.
Understand the value of managing your time effectively. You will have to organise your day effectively and have the discipline to ensure you achieve your daily call criteria and KPIs that will ensure you exceed your revenue growth targets
Experience in a regulated sales environment desired but not essential
Whether you're new to AI or already building with it, we give everyone the tools, time, and support to grow. AI is a multiplier here, it handles the repetitive so you can focus on the work that actually needs you.
For this team it means;
Utilising AI in our CRM to score and prioritise your leads so you can action the most likely to convert first
Understanding how you can be supported by AI agents to nurture leads, book in call backs, and disqualify opportunities to drive new efficiencies
Analyse our data on sales activities to drive the highest conversion from our pipeline
We also use AI tools to support our hiring process — not to make decisions, but to help us run a fairer, faster process. You can read more about how we approach that here, including tips for how you can use AI to prepare.
Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience.
First Interview: 60-minute interview with the Inside Sales Team Lead and someone from the people team. A general Q&A, assessing role and culture fit.
Final Interview: A brief live role play and then follow up questions with the Inside Sales Manager and Sales Team Lead.
We design this to be a two-way conversation. Come with questions — we want you to leave knowing whether this is the right move for you.
We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes;
Salary £25,000 to £27,500 + OTE of £8-£10k, depending on experience and location, plus stock options for every employee
30 days of holiday annually, plus bank holidays
Private healthcare for you and your family, including pre-existing conditions
Life insurance at 3x your salary
13 weeks parental leave at full pay for new parents
Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax
Ride to work scheme
Workplace pension scheme to help you save for retirement
Flexible working hours to suit your lifestyle
£500 annual personal training allowance plus regular learning opportunities on a variety of topics
£40 monthly wellbeing to keep you healthy
24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more
Unlimited AI usage with Claude and Gemini
You'll do well here if you:
Move through ambiguity without waiting for a perfect brief
Take ownership of outcomes, not just tasks
Adapt quickly when priorities shift, and help others do the same
Look for ways to improve how things work, not just how to complete them
Use tools, data, and colleagues to make better decisions
This probably isn't the right fit if you:
Prefer clearly defined processes and a stable, slow-moving environment
Are most comfortable staying within the boundaries of your job description
Find frequent context-switching draining rather than energising
INSHUR is committed to building a team where everyone can bring their full self to work. We follow a structured hiring process and train our interview teams to support fairness and reduce bias.
We welcome applications from people of all backgrounds. We do not discriminate on the basis of race, colour, religion, gender identity or expression, sexual orientation, national origin, disability, or age.
This role is advertised as full-time. We're open to discussing part-time, job-sharing, or other flexible arrangements for the right person.
If you need any adjustments during the process, let us know and we'll do our best to accommodate.
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