Director of operations Work, Jobs in Fareham, Ham (with Salaries)

Cluster Head of Operations (Sinah Warren and Lakeside)
Warner Leisure Hotels —Hayling West
- £50,000 - £55,000 a year
- Full-time
- Management
- Hotel
Head of Growth
Royal Yachting Association —Southampton
- £57,000 - £65,000 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Gym membership
- Life insurance
Quick apply
5d
Head of Operations & Maintenance - Offshore Wind
SSE —Portsmouth
- £101,000 - £211,800 a year
- Maintenance
- Contracts
- Leadership
- Employee discount
9d
Head of Joint Ventures-Offshore Asset Management
SSE —Portsmouth
- £101,000 - £211,800 a year
- Leadership
- Negotiation
- Employee discount
9d
Head of Projects
Emcor —Chandlers Ford
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Employee assistance programme
- Referral programme
Quick apply
Director of Partnerships, EMEA
Linnworks —Chichester
- Business development
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Head of Compliance and Business
UHS Estates Ltd ( UEL ) —Southampton
- £79,504 - £91,609 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
3d
Director, Project Management - Performance & Reporting
Wiley —Bognor Regis
- £73,100 - £107,167 a year
- Full-time
- Project management
5d
Interim Head of Operations
Diocese of York —St. Michael
- £42,000 - £47,000 a year
- Full-time
- Hybrid work
- Leadership
10d
Head of Finance & Operations
Action Hampshire —Winchester
- £42,436 a year
- Temporary
- Hybrid work
- Financial services
- Leadership
Quick apply
12d
Growth & Sales Market Leader, Transport UK&I - Highways Market Director
Ramboll —Southampton
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Annual leave
Quick apply
Associate Director - Regulatory
Estee Lauder —Petersfield
- Analysis skills
- Project management
- Communication skills
Head of Product
Roke —Romsey
- Full-time
- Engineering
Head of Supply Chain
Apollo Fire Detectors Limited —Havant
- ERP systems
- Communication skills
- Negotiation
- Free parking
- Employee assistance programme
Quick apply
13h

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Cluster Head of Operations (Sinah Warren and Lakeside)

Warner Leisure Hotels -
Hayling West

Apply Now

Job details

Full-time
£50,000 - £55,000 a year

Qualifications

Management

Full job description

Join our team at Sinah Warren part of the Warner Hotels Group. Set within magnificent grounds, Sinah Warren is part of the Warner Hotels Group. This beautiful, coastal, 258-bedroom hotel with a theatre, purpose-built spa, and leisure facilities (including gym and both indoor and outdoor pools), restaurant and bar is located on Hayling Island off the Hampshire coast close to Portsmouth.

Warner Hotels are looking for a Cluster Head of Operations to lead the teams at Sinah Warren and Lakeside hotels on Hayling Island.

The Cluster Head of Operations leads all front and back-of-house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams.

Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth.

Key to the role is:

Operational delivery: The Cluster Head of Operations will oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across all touch-points.
Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue.
Entertainment and leisure leadership: The Cluster Head of Operations will provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations are executed to brand standards and guest expectations.
Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions.
Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labour spend while maintaining required cover to deliver service excellence.
Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty.
Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration.
People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning to maintain engagement and retention.
Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager when required
Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters.

Looking to take the next step in your leisure career?

At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured.

Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.

At Warner Hotels, we’re more than just a place to stay, we’re a place where guests come to make memories, discover new experiences, and feel truly cared for.

To be our next Cluster Head of Operations, you'll need to have:

Experience in Reception / Front Desk manager role in high occupancy hotel environment
Proven track record of managing large bedroom operations and supporting full site operational delivery.
Experience managing OTA relationships and distribution performance.
PPO experience desirable.
Comfortable with managing operations across two distinct sites, and travel between them.

Ready to discover your glow?

Be part of something more than a hotel — where your personality shines and your ideas matter.

Inclusion Statement

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [email protected]

Please note: Unsolicited CV’s from agencies will not be considered

Apply Now

Refine Your Search

director of operations jobs in fareham, ham

Cluster Head of Operations (Sinah Warren and Lakeside)

Head of Growth

Head of Operations & Maintenance - Offshore Wind

Head of Joint Ventures-Offshore Asset Management

Head of Projects

Director of Partnerships, EMEA

Head of Compliance and Business

Director, Project Management - Performance & Reporting

Interim Head of Operations

Head of Finance & Operations

Growth & Sales Market Leader, Transport UK&I - Highways Market Director

Associate Director - Regulatory

Head of Product

Head of Supply Chain

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