Customer experience leader Work, Jobs in Fareham North West, Ham (with Salaries)

Customer Service Representative
HSBC Global Services Limited —Fareham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
2d
Trading Assistant
Sainsbury's —Fareham
- £13.23 an hour
- Part-time
- Employee assistance programme
- Employee discount
1h
Car Sales Executive / Trainee Car Sales Executive
Richmond Motor Group —Portsmouth
- Up to £60,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Service Desk Coordinator
Hey Clear Ltd —Fareham
- £27,000 - £29,000 a year
- Full-time
- Customer service
Quick apply
5d
Delivery Team Leader
Gattaca —Fareham
- £30,000 - £36,000 a year
- Full-time
- Contracts
- Leadership
12d
Barista - Costa
Compass Group —Cosham
- £12.75 an hour
- Part-time
- Customer service
Tenant Liaison Officer
Sureserve —Portsmouth
- £27,976 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Southern Coop —Fareham
- £13 an hour
- Part-time
- Employee assistance programme
- Employee discount
3d
Shift Leader
Caffe Nero Whiteley Village —Whiteley
- £12.76 - £12.91 an hour
- Full-time
- No experience needed
- Supervising experience
- Café
- Employee discount
- Referral programme
4d
Delivery Team Leader
Gattaca Plc —Whiteley
- £30,000 - £36,000 a year
- Contracts
- Leadership
11d
Functional Assessor
Serco Group —Fareham
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Branch Manager
Epwin Group PLC —Southampton
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
One Stop - Customer Service Assistant
One Stop —Portchester
- £12.81 an hour
- Part-time
Personal Assistant
Ageas —Eastleigh
- Up to £42,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
3d
Shipping Administrator
Eaton —Titchfield
- Overtime
- Microsoft Office
7d
Event Traffic Marshal - Goodwood Festival of Speed
Tracsis Events —Chichester
- £13.18 - £14.24 an hour
- Temporary
- No experience needed
- In-person
- Annual leave
Quick apply
10h
Master Production Scheduler
Safran —Fareham
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
- Free parking
- Flexitime
SALES ADVISOR - FAREHAM (PART-TIME)
H&M —Whiteley
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
7d
Senior Service Operations Manager
Office for National Statistics —Fareham
- £41,985 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
5d
Refuge Service Manager - Domestic Abuse Services
BRC Jobs —Southampton
- £32,968 a year
- Full-time
- IT
- Communication skills
Quick apply
12d

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Customer Service Representative

HSBC Global Services Limited -
Fareham

Apply Now

Job details

Full-time
From £25,000 a year
2 days ago

Benefits

Free parking
Annual leave
Company pension
Work from home
Employee discount

Qualifications

Customer service
Banking

Full job description

Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £25,000 for a 35-hour week, you can expect two fixed pay increments of £750 each in your first 12 months, the first subject to meeting the relevant eligibility criteria (including successful completion of probation) and the second after completing a competency assessment at the end of your first 12 months’ service. We also offer free parking, ‘lunch on us’ scheme, and subsided on-site nursery - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:

Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.
Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.
Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
Accountability: resolve customer queries in-line with policy and guideline.
Following Process: follow procedures or making appropriate escalations where necessary.
Digital Fluency: have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 16 weeks to get you up-to-speed with your role, our systems, and products, and in our Academy (where you’ll be taking your first live customer calls with the support of a peer coach). Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

Online Contact Centre Skills Assessment
A telephone-based Recruiter Interview
Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 7.30am-7pm Monday to Friday and we are specifically looking for people who can work full-time. If successful in your application, an appropriate available shift pattern will be discussed with the team. You’ll be required to work in the office three days per week, with the option to request workplace adjustments if required after joining.

We operate a hybrid working environment, which means you will work at our office in Leeds some of your time and then remotely from home. So please do consider if this will be commutable for you. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment team

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.

Apply Now

Refine Your Search

customer experience leader jobs in fareham north west, ham

Customer Service Representative

Trading Assistant

Car Sales Executive / Trainee Car Sales Executive

Service Desk Coordinator

Delivery Team Leader

Barista - Costa

Tenant Liaison Officer

Team Leader

Shift Leader

Delivery Team Leader

Functional Assessor

Branch Manager

One Stop - Customer Service Assistant

Personal Assistant

Shipping Administrator

Event Traffic Marshal - Goodwood Festival of Speed

Master Production Scheduler

SALES ADVISOR - FAREHAM (PART-TIME)

Senior Service Operations Manager

Refuge Service Manager - Domestic Abuse Services

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