It engineer Work, Jobs in Fareham North West, Ham (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- AWS
- Continuous improvement
5d

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Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent
5 days ago

Qualifications

ConnectWise
ITIL Certification
Azure
AWS
Continuous improvement
ITIL
Mac OS
ServiceNow
CompTIA Security+
Active Directory
Intune

Full job description

About Zenzero

Zenzero is one of the UK's fastest-growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest-growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts.

We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle. The demand is growing, and so are we.

We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading.

About the Role

This is a pivotal role at the heart of our service delivery, where youâ€™ll take ownership of complex, high-impact support issues while helping shape and elevate the performance of the wider Service Desk team.
Youâ€™ll be the go-to expert for technically challenging and VIP incidents, ensuring exceptional service standards while mentoring others and stepping in to support leadership when needed.

What youâ€™ll bring

3+ yearsâ€™ experience in a Managed Services (MSP/MSSP) environment
Strong knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows 11 and MacOS
Solid understanding of security fundamentals (malware, phishing, anti-virus, IP spoofing)
Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask)
Working knowledge of ITIL frameworks (incidents, requests, change)
Excellent troubleshooting and problem-solving skills
A collaborative mindset with the confidence to lead and support others
Exposure to project delivery at a mid-level

Nice to have

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
Microsoft Azure certifications (Fundamentals or Administrator)

What youâ€™ll do

Own and resolve complex, time-sensitive and VIP support tickets
Act as an escalation point for Service Desk Engineers
Coach and mentor team members to improve capability and confidence
Ensure all tickets meet SLA/KPI targets and quality standards
Collaborate with customers, providing clear and professional communication
Maintain accurate documentation, notes, and time tracking
Support the Service Desk Team Leader when required

Additional responsibilities

Contribute during service disruptions and critical incidents
Maintain and improve support documentation and knowledge bases
Work closely with internal teams and third parties to resolve issues
Support change control, problem management, and service improvements
Help drive process adherence and identify opportunities for optimisation
Take part in training, knowledge sharing, and continuous improvement

What success looks like

Consistently high-quality support delivered within SLA
Strong relationships with customers and internal teams
A well-supported, continuously improving Service Desk
Proactive contributions to team development and service excellence

Apply Now

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