Technology management occupations Work, Jobs in Faringdon, Oxf (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
9d
Project Manager
Archangel Lightworks —Oxford
- Full-time
- Project management
- Agile
- Annual leave
- Work from home
Quick apply
IT Manager
Farol Ltd. —Thame
- £45,000 - £60,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Employee discount
Quick apply
3d
Technical Delivery Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Azure
- DevOps
- Team management
- Annual leave
- Work from home
Senior IT Service Desk Engineer
Webexpenses —Witney
- Full-time
- Travel
- Leadership
Quick apply
Product Owner
System C —Oxford
- Full-time
IT Project Manager
University of Oxford —Oxford
- £39,424 - £51,983 a year
- Annual leave
9d
Product Manager
System C —Oxford
- Full-time
- Mentoring
Scrum Master
St. James's Place —Cirencester
- Management
- Agile
- IT
- Annual leave
4d
Delivery Project Manager (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
- English
Website Product Owner
Nationwide Building Society —Swindon
- From £50,000 a year
- Temporary
- Communication skills
2d
Project Coordinator Team Leader
Netteam tX —Newbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Project management
- In-person
Quick apply
13d
Project Manager
National Trust —Swindon
- £45,000 a year
- Full-time
- Management
- Project management
- Agile
- Free parking
- Employee assistance programme
14d
Advanced Specialist, Product Management
Pearson —Oxford
- Product management
- AI
4d
Head of IT
Rebellion —Oxford
- Full-time
- Hybrid work
- Management
- IT
- Leadership
- Free parking
- Employee assistance programme
Quick apply
9d
Project / Operation Manager
XTEND —Swindon
- Military
- English
- Communication skills
Quick apply
Project Manager
Lumai —Oxford
- Full-time
- Hybrid work
- PMP
- Engineering
- Project management
- Annual leave
Quick apply
10d
ECC Operations Manager
Nationwide Building Society —Swindon
- £64,000 - £70,000 a year
- Full-time
- IT
2d
SACM and Obsolescence Manager
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
11d
IT Transformation Director - Fixed Term
Astroscale —Didcot
- Hybrid work
- Mentoring
- Software development
- IT
- Life insurance
- Sick pay

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Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
9 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technology management occupations jobs in faringdon, oxf

Helpdesk Manager (Telecoms)

Project Manager

IT Manager

Technical Delivery Manager

Senior IT Service Desk Engineer

Product Owner

IT Project Manager

Product Manager

Scrum Master

Delivery Project Manager (DataCosmos)

Website Product Owner

Project Coordinator Team Leader

Project Manager

Advanced Specialist, Product Management

Head of IT

Project / Operation Manager

Project Manager

ECC Operations Manager

SACM and Obsolescence Manager

IT Transformation Director - Fixed Term

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