Customer experience leader Work, Jobs in Farleigh, Sry (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
E-Commerce Customer Support Associate (Full Time)
MadFun Ltd —Lingfield
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Profit sharing
Quick apply
5d
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Brand Ambssador/ Team Leader - Immediate Start
Residential Estates LTD. —London
- £24,420 - £30,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Customer Representative - Sevenoaks
Nationwide Building Society —Sevenoaks
- From £25,250 a year
- Part-time
- Customer service
- Banking
8d
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Brand Ambassador
Phoenix Group Marketing —Bexleyheath
- £400 - £700 a week
- Part-time
- No experience needed
- In-person
- Communication skills
Quick apply
6d
Retail Assistant
Compass Group —Croydon
- £13.95 an hour
- Communication skills
In Home Sales Demonstrator
Harvey Water Softeners —Croydon
- £50,000 - £95,000 a year
- Weekend availability
- Sales
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
6d
Corporate Receptionist
Williams Lea —London
- £32,000 a year
- Full-time
- English
- Front desk
- In-person
- Referral programme
Driver
Northgate Vehicle Hire —Croydon
- £29,194 a year
- Employee discount
Quick apply
Team Leader
Card Factory —West Wickham
- £13 an hour
- Leadership
Event Sales Executive
Motion Marketing LDN —London
- From £28,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
2d
Customer Service Coordinators
AXA —Redhill
- £24,479 - £25,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- English
- Microsoft Office
- Employee discount
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
5d
Dog Walker
Green Dog Walking —West Hampstead
- £500 - £600 a week
- Full-time
- Customer service
- English
- In-person
Quick apply
Junior Sales Executive
Foxtons —London
- £28,550 a year
- Sales
- No experience needed
- Driving
Quick apply
Brand Ambassador
Komodo Marketing —London
- £300 - £500 a week
- Part-time
- Sales
- Customer service
- No experience needed
- Free parking
- Flexitime
Quick apply
12d

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customer experience leader jobs near farleigh, sry

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

customer experience leader jobs in farleigh, sry

Customer Experience Team Leader

Junior Account Manager (Customer Support)

E-Commerce Customer Support Associate (Full Time)

Global Head of Customer Support

Brand Ambssador/ Team Leader - Immediate Start

Customer Representative - Sevenoaks

General Manager - Samsung Experience Store

Brand Ambassador

Retail Assistant

In Home Sales Demonstrator

Customer Service Manager

Corporate Receptionist

Driver

Team Leader

Event Sales Executive

Customer Service Coordinators

Head of Client Services

Dog Walker

Junior Sales Executive

Brand Ambassador

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