customer experience manager Work, Jobs in farnborough, ham (with Salaries)

Reception and Guest Experience Host
LAH Property Marketing —Farnborough
- £29,892 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
Retail Sales Advisor - Farnborough
Oak Furnitureland —Farnborough
- £46,000 - £50,000 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
SolarPV Business Development Manager
Good Eco Group Ltd. —Camberley
- From £45,000 a year
- Full-time
- CRM software
- Sales
- English
Quick apply
Reception Supervisor
David Lloyd Clubs —Bracknell
- Customer service
- Communication skills
- Employee discount
8d
Club Manager
Gymfinity Kids —Farnborough
- £31,500 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Employee discount
- Referral programme
Quick apply
12d
Global Amazon Operation Manager
AC Jade Trading Limited —Frimley
- £30,000 - £34,000 a year
- Full-time
- ERP systems
- Analysis skills
- In-person
- Free parking
- Employee discount
Quick apply
7d
Warehouse Ops Manager
The Sofa Delivery Company —Farnborough
- £45,000 - £48,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Employee discount
- Sick pay
Quick apply
5d
Global Events Manager
BAE Systems —Frimley
- Microsoft Powerpoint
- Microsoft Excel
- Project management
2d
General Manager
Hampshire Cultural Trust —Aldershot
- £32,500 - £36,500 a year
- Part-time
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Operations Manager
Popeyes UK —Reading
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Assistant Branch Manager
Travis Perkins —Farnborough
- Full-time
7d
Supervisor
H.Samuel —Farnborough
- Part-time
- Customer service
- Communication skills
- Employee discount
4d
Venue Operations Manager @ Millbridge Court
Dearborn Estates —Farnham
- £48,000 a year
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Annual leave
- Bereavement leave
Quick apply
8d
Deputy Store Manager
Lidl —Blackwater
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Customer Service Agent
Farnborough Airport Ltd —Farnborough
- £31,050 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Hotel
- Free parking
- Employee assistance programme
Quick apply
13d
Shift Manager
Five Guys UK —Camberley
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Service Advisor
Lookers —Farnborough
- £32,000 - £38,000 a year
- Temporary
- Customer service
- Communication skills
- Annual leave
Quick apply
13d
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction
- Communication skills
7d

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Reception and Guest Experience Host

LAH Property Marketing -
Farnborough

Quick apply

Job details

Full-time
£29,892 a year

Benefits

Company pension
Referral programme

Qualifications

Facilities management
Microsoft Office
Host/hostess experience
Front desk
Communication skills

Full job description

Description

Reception and Guest Experience Host | Full Time

Farnborough

£29,892

About the Role

As Guest Experience Host, you will be the welcoming face of the Business Park, welcoming visitors with professionalism, warmth, and energy. A natural communicator, you will develop strong relationships within the workplace community and beyond.

Your organisational expertise will ensure the smooth and professional operation of front-of-house services, enabling you to deliver an exceptional experience for tenants and visitors alike.

You will play a key role in cultivating a vibrant onsite community by producing engaging newsletters and supporting the marketing team with the delivery of events in partnership with local charities and businesses.

You will support the facilities management team with administrative tasks, managing contractors and maintenance teams and building positive relationships with all tenants, visitors and stakeholders.

Hours and Salary

8.00am – 4.00pm Monday to Thursday and 8.00am – 3.00pm on Friday (39 hours per week)

£29,892

Key Responsibilities

Front of House

Set up, manage and take ownership of the reception area to ensure the ambiance reflects visitor and tenant expectations
Meet and greet all visitors to the park, ensuring a warm welcome – you will be the ‘face and personality’ of the business park
Ensuring the reception and common areas always look pristine
Efficiently managing couriers, post and deliveries
Defining and maintaining service levels
Develop a good understanding of the local area, creating a local amenities information file - becoming an expert in terms of local knowledge
Mange bookings for share spaces, ensuring meeting rooms are immaculately presented and ready for use at all times

Building and Services

Develop and manage relationships with key stakeholders and occupiers
Establish yourself as the go to person for questions / queries, handling all enquiries in a courteous and efficient manner
Liaison with the facilities manager to help ensure contractors carry out their duties effectively and assist with any other tasks requested
Reporting issues and managing to resolution through correct process
Support new tenant on boarding, including welcome packs and site tours

Tenant experience and community engagement

Support and organise seasonal events for the tenants, following direction from the marketing team, to create a sense of community and aid enjoyment in the workplace (as and when required)
Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand (as and when required)

Skills, Knowledge and Expertise

Experience of working in a premium front of house reception role, with excellent customer- focused service delivery and facilities management knowledge
Immaculately presented
Engaging and welcoming, with a warm personality
Proactive, self-motivated and thrive in an environment where you are required to multitask
Excellent problem resolution skills along with outstanding communication and active
listening skills
Flexible to assist colleagues and work collaboratively
Can do attitude / team spirit
Competent Microsoft Office / Canva / App / Social Media user and willing to learn in house systems and processes

Benefits

Contributory pension scheme / life assurance
24 / 7 access to a virtual GP for you and your family
Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
Financial and legal information support
Discounts and deals across multiple businesses
Referral programme
LAH training academy

About LAH Property Marketing

About LAH Property Marketing
LAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.

Equal opportunities

If you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.

Quick apply

Refine Your Search

customer experience manager jobs in farnborough, ham

Reception and Guest Experience Host

Retail Sales Advisor - Farnborough

Regional Operations Director - Places Leisure

SolarPV Business Development Manager

Reception Supervisor

Club Manager

Global Amazon Operation Manager

Warehouse Ops Manager

Global Events Manager

General Manager

Operations Manager

Assistant Branch Manager

Supervisor

Venue Operations Manager @ Millbridge Court

Deputy Store Manager

Porsche Personal Case Manager

Customer Service Agent

Shift Manager

Service Advisor

Regional Customer Support Manager

I want to receive the latest job alerts for customer experience manager in farnborough, ham

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