Helpdesk manager Work, Jobs in Farnborough, Ham (with Salaries)

Service Support Centre - Resource Planner
Philips —Farnborough
- Weekend availability
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Work from home
Assistant Facilities Manager
Emcor —Farnborough
- £35,000 a year
- Overtime
- Contracts
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Operations Manager - Property Maintenance (Fabric)
IPM Facilities Ltd —Bordon
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
Quick apply
Senior Occupational Health Advisor
Optima Health —Reading
- Up to £47,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Case management
- Communication skills
- Paid training
- Annual leave
Customer Contact Consultant
Aegon —Farnborough
- £24,479 - £27,200 a year
- Full-time
- Remote
- Customer service
- Financial services
3d
Customer Contact Consultant
Aegon UK —Farnborough
- £24,479 - £27,200 a year
- Full-time
- Remote
- Customer service
- Financial services
3d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme
Shift Lead - Food - Ladymead Guildford
Marks & Spencer —Guildford
- £14.47 an hour
- Full-time
- Employee discount
Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Technical Account Manager
Delinea —Bracknell
- Full-time
- Azure
- Sales
- Windows
- Employee assistance programme
- Life insurance
CL2 Laboratory Manager
Pirbright Institute —Pirbright
- Management
- Computer literacy
- Laboratory experience
- Free parking
- Annual leave
Quick apply
8d
Service Delivery Co-Ordinator
Emcor —Surbiton
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Maintenance
- Employee assistance programme
- Referral programme
Quick apply
Porter
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £30,142 a year
- Full-time
- English
- IT
- Communication skills
6d
Performance & Data Manager - Sky Spaces
Emcor —Isleworth
- Full-time
- Microsoft Powerpoint
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
IT Engineer
Class Technology Solutions Ltd —Ascot
- £32,000 - £35,000 a year
- Full-time
- Azure
- IT
- Annual leave
- Employee assistance programme
Quick apply
23h
Shift Lead - Food - Alton SF
Marks & Spencer —Alton
- £14.47 an hour
- Full-time
- Employee discount
13d
Shift Lead - Food - Reigate Simply Food
Marks & Spencer —Reigate
- £14.47 an hour
- Full-time
- Employee discount
People Service Delivery Administrator
ISS Facility Services —Weybridge
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d

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Service Support Centre - Resource Planner

Philips -
Farnborough

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Job Title

Service Support Centre - Resource Planner

Job Description

We now have an exciting new permanent opportunity within Philips Healthcare working in our busy Services Support Centre. We are seeking an exceptional individual to take the role of Services Support Centre Resource Planner (Short Term)

You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers

Your role:

Handling incoming calls for all modalities (including US & HPM)
Incident planning & case management for all Philips managed modalities (including Scotland US, Philips HPM Field Service Engineers (FSE’s))
Ensuring appropriate management of field capacity, to allow for correct scheduling by planning resource team for all Philips managed modalities (including Scotland US, Philips HPM FSE’s)
Correctly prioritizing and rescheduling where required for all event types within a 48 hour timeframe.
Assigning and dispatching of Field Services Engineers (FSE’s) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situation.
Management of Field Service Engineer (FSE’s) absence requests for all Philips managed modalities (including Scotland US, Philips HPM FSE’s)
Coordinating orders of spare parts if required and keeping the customer and engineers informed at every stage (including material only parts orders)
Ensuring customers are aware of the status of their call and the actions taking place.

You’re right for this role if:

A motivated, proactive attitude with the desire to learn and capitalise on this opportunity to launch your career
Resilient and confident character, with excellent problem-solving skills.
Can work independently and as part of a team
Prepared to take ownership of customer problems through to completion and remain calm in such situations
Strong written and verbal communication skills
Demonstrated commitment to satisfy customers, able to build trust and confidence.
Ability to work as an individual and as part of a team.
Ability to manage workloads and priorities. Good organizational skills
Ability to work to pre-determined targets and timescales
Strong basic IT skills (Microsoft suite)
The ability to work well under pressure, and while managing a high volume of telephone calls.

You are part of the Service Support Centre in the Health Systems Business at Philips. You will report into the Customer Care Centre Manager directly.

This role is based in Farnborough, Hampshire with hybrid working (i.e. flexibility to work from home a 2 days a week once the initial training period is over)

Shift Patterns : 8.00am - 4.30pm / 9.00am – 5.30pm weekly rotation with a 11.30am – 8.00pm shift once a fortnight, and a Saturday or Sunday 8.00am – 4.30pm shift once every 6 weekends. Weekend and late shift work can be done from home.

From a market related salary, a competitive shift allowance and a performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Learn more about our business here
Discover our rich and exciting history here
Learn more about our purpose here

About Philips UKI

In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report .

#LI-EU

#LI-Office

Apply Now

Refine Your Search

helpdesk manager jobs in farnborough, ham

Service Support Centre - Resource Planner

Assistant Facilities Manager

Operations Manager - Property Maintenance (Fabric)

Senior Occupational Health Advisor

Customer Contact Consultant

Customer Contact Consultant

IT Service Desk Manager

Helpdesk Technician

Infrastructure Technician

Shift Lead - Food - Ladymead Guildford

Junior Helpdesk Support Technician

Technical Account Manager

CL2 Laboratory Manager

Service Delivery Co-Ordinator

Porter

Performance & Data Manager - Sky Spaces

IT Engineer

Shift Lead - Food - Alton SF

Shift Lead - Food - Reigate Simply Food

People Service Delivery Administrator

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