Infrastructure policy advisor Work, Jobs in Farnborough, Ham (with Salaries)

VodafoneThree - Service Desk Adviser
Vodafone —Farnborough
- Weekend availability
- Employee discount
Health & Safety Advisor
Lanes Group —Camberley
- Up to £35,000 a year
- Weekend availability
- Communication skills
Quick apply
2d
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
8d
Operations Delivery Lead
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Continuous improvement
- Recruiting
Environmental & Sustainability Advisor
Ferrovial Construction —Heathrow
- Full-time
- Master's degree
- Analysis skills
- Continuous improvement
Employee Relations Advisor
ABM UK —Hounslow
- Full-time
- Continuous improvement
- No degree
- Human resources
- Employee discount
Quick apply
10d
Strategy & Planning Analyst, Technology, Engineering & Infrastructure
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Agile
- Annual leave
- Life insurance
Regulatory Policy Lead
Thames Water Utilites —Reading
- £65,000 - £75,000 a year
- Full-time
- Agile
- Annual leave
VP, Finance & Operations
Infor —Farnborough
- Full-time
- Hybrid work
- Salesforce
- Master's degree
- Bachelor's degree
Security Specialist
AWE —Reading
- From £38,880 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Senior Health, Safety And Wellbeing Advisor
Balfour Beatty —Leatherhead
- Hybrid work
- Annual leave
Global Equity Compensation Lead
Hitachi —Slough
- Full-time
- Hybrid work
- In-person
- AI
- Communication skills
- Employee stock purchase plan
- Flexible schedule
Environmental Advisor
Kier Group —Kingston upon Thames
- Part-time
- In-person
- Flexible schedule
Sr. Program Manager, Strategic Accounts UK
Penguin Solutions —Staines-upon-Thames
- £56,000 - £70,000 a year
- Remote
- Computer Science
- PMP
- Engineering
Compliance and Quality Manager (Telecoms Engineering Company)
NEC Corporation —Leatherhead
- Hybrid work
- Budgeting
- Communication skills
HS&E Advisor
Gallifordtry —Uxbridge
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Team management
- Budgeting
- Leadership
- Flexible schedule
SHE Advisor
Kier Group —Heathrow
- Part-time
- Communication skills
- Flexible schedule
Associate Director – Airport Planning
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Business development
- Travel
- Mentoring
19h
Civil Engineer - Ports & Marine Infrastructure
Moffatt & Nichol —Farnham
- Full-time
- Microsoft Word
- Civil engineering
- Microsoft Excel
Quick apply

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infrastructure policy advisor jobs near farnborough, ham

VodafoneThree - Service Desk Adviser

Vodafone -
Farnborough

Apply Now

Job details

Full-time

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Incident queue management
IT service management
Ticket management
Complaint handling
IT support
Technical support incident logging
Telecommunication
Customer interaction
IT incident logging
Root cause analysis
Incident log maintenance

Full job description

Location: Farnborough (onsite)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: This role operates on a 37.5 hr shift pattern ( Covering hours between 7am – 7pm) includes weekend/bank holiday working.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.

What you’ll do

For key named Vodafone customers, the VBSE ENOC Service Desk Advisor provides world class customer service while owning and managing customer Incident Management from inception to resolution, meeting stringent Customer Service Level Agreements.

You will drive operational excellence of Managed Devices, Fixed Data, Cloud Services, IoT incidents in addition to various applications and other associated technologies, by being part of a team providing 24x7x365 support across multi-functional teams in various domains throughout their lifecycle.

This role follows ITIL framework so therefore previous experience is desirable, the ability to multi-task and be confident in escalating through the matrix as required is essential.

Security Clearance is required, with the potential of higher clearance in the future, therefore any successful candidate may be requested to undergo DV Vetting.

Fully support the ENOC Service Desk for all customers and accountabilities driving excellence in achieving SLA’s & KPI’s
Logging details of a customer incident – providing basic triaging, ensuring that accurate and relevant information is obtained. Handing off incidents to the correct resolving agency within agreed timescales
Maintain existing customer relationships and function as trusted advisor for Vodafone in all customer interactions, understanding the customer’s business and how VBSE adds value.
Analyse tickets in progress and prioritise and progressing for resolution.
Quality check tickets to ensure they are clear, concise and correct.
Own and drive incident resolution with various 3rd parties, invoking the escalation process with you being L1/2 escalation.
Support internal customers/systems, working to the ethos of being one team.
Adhere to the departmental Escalations & Major Incident Process relevant for each customer
Assist with root cause analysis to identify corrective actions and permanent fixes, supporting the internal PIM team/process.
Improve team efficiency by highlighting amendments to Local Work Instructions where needed
Accountable for dealing with Incident customer complaints accurately, professionally with empathy following agreed Service Level agreements.

Who you are

Ticket Management
Basic technical understanding of IT systems and a desire to gain further experience.
Customer Service
Experience of developing and nurturing positive relationships and influencing people at various levels & positions
Knowledge of telecommunications technologies
Understanding of CIP and SIP processes

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Onsite

Apply Now

Refine Your Search

infrastructure policy advisor jobs in farnborough, ham

VodafoneThree - Service Desk Adviser

Health & Safety Advisor

HR Business Partner

Operations Delivery Lead

Environmental & Sustainability Advisor

Employee Relations Advisor

Strategy & Planning Analyst, Technology, Engineering & Infrastructure

Regulatory Policy Lead

VP, Finance & Operations

Security Specialist

Senior Health, Safety And Wellbeing Advisor

Global Equity Compensation Lead

Environmental Advisor

Sr. Program Manager, Strategic Accounts UK

Compliance and Quality Manager (Telecoms Engineering Company)

HS&E Advisor

Senior Director, Information Technology EMEA

SHE Advisor

Associate Director – Airport Planning

Civil Engineer - Ports & Marine Infrastructure

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