Senior support services agent Work, Jobs in Farnborough, Ham (with Salaries)

Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Human resources
- Recruiting
Senior Property Manager
LRG —Camberley
- Up to £31,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Employee discount
Quick apply
Casting Agent
Universal Extras —Iver
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Training & development
- Time management
- Free parking
- Health & wellbeing programme
Quick apply
Lettings Manager
iad UK —Bracknell
- £45,000 a year
- Full-time
- CRM software
- Supervising experience
- Team management
Quick apply
8d
Property Manager
Places for People —Guildford
- Up to £41,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Employee discount
- Flexible schedule
9d
Regional Facilities Manager
Praxis Facilities Management —Epsom
- Full-time
- First Aid Certification
- Quality control
- Travel
- Employee assistance programme
Quick apply
Property & Development Lead
Yum! Brands —Woking
- Hospitality
- Management
- Quick service & fast food restaurant
- Employee discount
- Gym membership
Senior Freight Coordinator
Convelio —West Drayton
- English
- Communication skills
Quick apply
Customer Vulnerability Implementation Manager
SSE —Reading
- £44,000 - £65,900 a year
- Continuous improvement
- Contracts
- Budgeting
- Employee discount
3d
National Account Manager
Connect2Law t/a Muve & Nova —Richmond
- £32,000 - £44,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Presentation skills
- Work from home
- Employee discount
Quick apply
9d
Tele Marketing Manager
First Stop Home Improvements —Reading
- £25,420 - £32,420 a year
- Full-time
- Recruiting
- In-person
- Training & development
Quick apply
2d
Operations Sort Senior Agent
DHL —London Heathrow Airport
- Full-time
- Communication skills
- Free parking
- Employee discount
12d
Senior Data Engineer
Sovos Compliance —Farnborough
- Communication skills
- Life insurance
Quick apply
13d
Senior Sales Consultant
LRG —London
- Monday to Friday
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Site Agent
M Group —Shackleford
- Civil engineering
- Management
- Contracts
- Paid training
- Annual leave
5d
Bespoke Relocation Manager
K2 Corporate Mobility —Guildford
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Client Services Director
Atlantis Health —London
- Hybrid work
- Business development
- Training & development
- Leadership
Quick apply
12d
Regional Facilities Manager
A2Dominion Group —Staines-upon-Thames
- £44,324 - £50,000 a year
- Management
- Supervising experience
- Budgeting
- Employee discount
14d
Junior Sales Consultant
Berkeley Group —Ascot
- CRM software
- Customer service
- Computer literacy
- Annual leave
Quick apply

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Senior Support Services Agent

QinetiQ -
Farnborough

Apply Now

Job details

Permanent | Full-time
£34,000 a year

Benefits

Private dental insurance
Company pension
Private medical insurance
Employee discount

Qualifications

Technical troubleshooting
ITIL Certification
IT team management
Incident queue management
Mentoring junior staff
Ticket management
Mentoring
Mobile device management
Intune
Help desk

Full job description

Job Title:
Senior Support Services Agent

Location:
Farnborough, England, United Kingdom

Role Type:
Permanent – Full Time

Package: £34,000 (salary dependent on experience) + Benefits

Role ID: SF20290

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Support Services Agent at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role
As a Senior Support Services Agent, you’ll act as a technical and operational lead within the Support Services team, supporting the Support Services Team Lead in day-to-day oversight whilst providing mentorship and escalation support to other Support Service Agents.

Day-to-day, you’ll bring advanced technical expertise, foster knowledge sharing, and ensuring the teams activities align with defined standards and service level agreements.

Your responsibilities will include:
Providing first-line support via phone, email, remote tools, and IT Service Management tools for IT-related incidents and service requests
Advanced troubleshooting of hardware, software, network, and account-related issues in-line with the technologies implemented
Monitoring and managing daily ticket quests to ensure appropriate prioritisation, ownership, and timely resolution
Allocating workload across agents, balancing operational demand and team capacity and accurately logging, categorising and prioritising tickets in line with defined SLAs
Supporting the Support Services Team Leads with shift coverage planning and handover coordination
Acting as a point of contact in the absence of the Team Leads for operational decision or escalations
Applying advanced troubleshooting skills across on-prem and cloud-based infrastructure (Active Directory, Azure AD, Microsoft 365, Windows, iOS and VPN)

Essential experience of the Senior Support Services Agent:
Extensive experience working in a service desk or IT support environment
Proven ability to coach or mentor junior colleagues
A strong working knowledge of Microsoft Windows 11/12, Microsoft 365, Teams, SharePoint
Good experience with Active Directory/ Azure AD user management, mobile device management (Intune)
Previous experience VPN and MFA troubleshooting
Prior experience showing

Essential qualifications for the Senior Support Services Agent:

ITIL Foundation Certification or working knowledge

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at our Farnborough site is fully on-site.

Farnborough

At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Our Recruitment Process:
At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications from all candidates and are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing [email protected] . One of our recruitment team will contact you.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture . www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community

#UKI #LI-LM1

Apply Now

Refine Your Search

senior support services agent jobs in farnborough, ham

Senior Support Services Agent

Service Desk Ops Manager

Senior Property Manager

Casting Agent

Lettings Manager

Property Manager

Regional Facilities Manager

Property & Development Lead

Senior Freight Coordinator

Customer Vulnerability Implementation Manager

National Account Manager

Tele Marketing Manager

Operations Sort Senior Agent

Senior Data Engineer

Senior Sales Consultant

Site Agent

Bespoke Relocation Manager

Client Services Director

Regional Facilities Manager

Junior Sales Consultant

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