Job Overview
Job description
Southwell Medical Centre has a position available for reception/care navigation role. Ideally we would like to recruit someone with experience in working in a GP Practice to join our large friendly, practice team.
This role is pivotal in the practice to ensure great communication and care navigation for patients. We are looking for someone with excellent customer service skills, both face to face and on the telephone are essential with the ability to work under pressure in a very demanding patient focused position.
We are looking for someone to work 22.5 hours per week and will be allocated on a rota basis two to four weeks in advance. Hours will be worked between Monday and Friday and may be required between 8am and 6.30pm on these days and worked over 3 days per week.
There is the availability of occasional Saturday working.
Suitable candidates will be expected to be available for both mornings and afternoons and for sickness and holiday cover.
Some experience of working in a GP surgery is preferred, the reception team offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, member of the primary health care team, secondary care and other associated healthcare agencies
Duties and responsibilities
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception manager/practice manager, dependent on current and evolving practice workload and staffing levels;
- Maintaining and monitoring the practice appointment system
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- maintaining security in accordance with practice protocols
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedure
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Dealing with clinical waste
- Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
- Take action as directed by other team members
- Follow practice protocols to ensure consistent and high quality care is provided to our patients
- Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible
- Any other delegated duties considered appropriate for the post
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, careers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health and safety policy, the practice health and safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in such a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
- Actively reporting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children
Equality and Diversity
The post-holder will support the quality, diversity and rights of patients, carers and colleague. To include:
- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal and professional development:
The post-holder will participate in any training programme implemented by the practice as part of the employment,
Job Type: Permanent
Pay: £12.71
Expected hours: 22.5
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Receptionist: 1 year (preferred)
Qualifications
- GP surgery experience (preferred)
- Customer service background (preferred)
- Front desk reception skills (preferred)
- GCSE qualification
- Strong phone etiquette and organisational skills
- Administrative experience
- Office experience
Work Location: In person
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
- Administrative : 1 year (preferred)
Language:
Work Location: In person
