Job Ref: ELI3197
Branch: Tylney Hall Hotel
Location: Tylney Hall Hotel, Hook
Salary/Benefits: Competitive Salary / Plus Service Charge /35 hours per week/ Live in available
Contract type: Permanent
Hours: Full Time
Hours per week: 35
Posted date: 15/05/2026
Closing date: 17/06/2026
To ensure that guests receive the warmest welcome, and that they feel safe and looked after from arrival to departure, while experiencing traditional hospitality in the 4 red star environment of our country house hotel.
Key Responsibilities:
- To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way
- To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary
- To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
- To ensure the Hall Porter is aware of and has sufficient local knowledge to be able to provide information about local transport, entertainment and leisure
- To ensure the day Hall Porter is aware each day of the in-house activities, conferences and functions taking place in the hotel
- To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Head of Department.
Health Safety
- To comply with the hotel’s Health and Safety Regulations, Fire precautions and Evacuation procedures.
- Lift luggage in accordance with Manual Handling procedures. Report any hazards to the Duty Manager.
- To ensure the front of the hotel is free from hazards
This is not an exhaustive list of responsibilities, and therefore, on occasions, you may acquire additional responsibilities and/or be required to lead or participate in a variety of projects.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Elite Hotels are committed to Investors in People and as such will endeavour to provide the necessary training and development to ensure that you are equipped to perform your duties to the highest standard.
Tylney Hall Hotel:
Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.
Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
To support our staff we offer:
- Meals are provided by our talented kitchen team
- We have plenty of free parking.
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
- service charge is dependent on sales performance and not guaranteed
