Helpdesk Administrator - Bracknell
The rewards
Hours
-
Full time, office-based
-
Temporary contract
The role of Helpdesk Administrator:
-
Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns
-
Handle incoming and outgoing calls efficiently and effectively
-
Complete administrative tasks on the CAFM (Computer Aided Facilities Management) system including assigning colleagues and sub-contractors to service tasks, generating purchase orders, and updating admin information
-
Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
-
Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting
-
Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, including assignment, prioritisation, and categorisation
-
Monitor and complete work orders for remedial actions, both in-house and contractor-related
The ideal Helpdesk Administrator:
-
Exceptional customer service and administration skills
-
Excellent communication skills, both written and verbal
-
Exemplary attention to detail with the ability to work accurately
-
Self-motivated, enthusiastic, and professional
-
Able to work well under pressure and handle challenging situations
-
Strong decision-making skills with the ability to take ownership and resolve problems independently
