User research Work, Jobs in Farnham, Sry (with Salaries)

Customer Success and Support Analyst at everyLIFE Technologies
everyLIFE Technologies —Farnborough
- £27,000 a year
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Product Analyst (Finance Applications)
BCA —Hook
- £50,000 - £55,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Product management
- Agile
- Employee assistance programme
- Employee discount
Quick apply
User Researcher
Scrumconnect Consulting —Staines-upon-Thames
- £400 - £420 a week
- Analysis skills
- Continuous improvement
- Agile
Senior Involvement Officer
The Brain Tumour Charity —Fleet
- £22,325 - £37,207 a year
- Hybrid work
- Driving
- Organisational skills
- Communication skills
Test & QA Manager
University of Surrey —Guildford
- £58,225 - £69,488 a year
- Full-time
- University
- Annual leave
11d
Research Technician (Cleanroom)
University of Surrey —Guildford
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- University
- No degree
- IT
- Relocation assistance
1d
Scrum Master
Roke Manor Research Limited —Woking
Digital Learning Experience Developer
University of Surrey —Guildford
- £37,694 - £46,049 a year
- Full-time
- Hybrid work
- University
- Communication skills
- Relocation assistance
4d
Project Manager
University of Surrey —Guildford
- £18,847 - £23,025 a year
- Part-time
- Hybrid work
- Project management
- University
- AI
- Relocation assistance
3d
IT Administrator - 5 Months FTC
The Brain Tumour Charity —Fleet
- £29,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
4d
Engagement Lead
Scrumconnect Consulting —Staines-upon-Thames
- £450 - £550 a day
- Organisational skills
- Communication skills
2d
Product Designer
Breathe —Horsham
- £50,000 - £52,000 a year
- Full-time
- Data analysis skills
- Employee assistance programme
- Life insurance
Quick apply
UX Designer
Electronic Arts —Guildford
- Hybrid work
- Annual leave
AI Research Intern - Knowledge Graphs
Samsung Electronics —Staines-upon-Thames
- Hybrid work
- Computer Science
- Engineering
- Java
Junior Interaction Designer
Scrumconnect Consulting —Staines-upon-Thames
- £300 - £320 a day
- Agile
- Communication skills
Associate Director, AI & Advanced Analytics
CSL Behring —Maidenhead
- £181,000 - £214,000 a year
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Biosamples Operations Specialist
UCB —Slough
- Microsoft Office
AI Research Intern - Agentic AI
Samsung Electronics —Staines-upon-Thames
- Hybrid work
- Computer Science
- Engineering
- System design
Agile Systems Analyst
BMW —Farnborough
- PMP
- Master's degree
- Project management
5d
Senior Impact Officer
University of Surrey —Guildford
- £37,694 - £42,254 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
- Relocation assistance
- Annual leave
9d

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user research jobs near farnham, sry

Customer Success and Support Analyst at everyLIFE Technologies

everyLIFE Technologies -
Farnborough

Quick apply

Job details

Permanent | Full-time
£27,000 a year

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
On-site gym
Free flu jabs
Company pension
Canteen
Company events
Private medical insurance
Transport links
Life insurance
Sick pay
On-site parking

Qualifications

Jira
Driving Licence
Salesforce
Technical support
Microsoft Office
Confluence
Driving

Full job description

Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call.

Position Type: Permanent.

Location: Farnborough head office and Remote.

Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’.

Working Hours: Full time

Start date: ASAP

Reporting to: Head of Customer Experience

Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service.

You will:

Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations.

Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products.

Be a natural problem-solver.

Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries.

Provide emergency support out of hours on a rotational basis (after initial onboarding period).

Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems.

Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers.

Research and understand app log files and identify user behaviour to help diagnose an issue.

Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams.

Use software to assist you in your role, such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bug fender, as well as Microsoft suite of products.

You have:

The skillset to follow up with customers and deliver timely updates on tickets and cases.

Willingness to contribute ideas, innovation and team spirit.

The ability to see challenges instead of problems.

Experience of working in a high performing busy team.

A desire to increase your technical knowledge.

A logical approach, with good judgment to ensure the appropriate customer outcome.

Initiative to resolve customer issues and provide an exceptional service.

The ability to manage a varied workload.

You may have:

Experience or interest in the Care industry.

An inclination to keep up with news and developments within technology and social care.

Experience using Salesforce, Intercom and Jira.

An ambition to continuously grow and develop.

Why join everyLIFE?

Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you!

Our mission is to create effective tools and services that release the potential of care teams.

Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be.

We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day!

Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do.

Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information.

If you have any questions, or to apply with your CV, please email [email protected]

Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

Canteen
Company events
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site gym
On-site parking
Private medical insurance
Sick pay
Transport links

Ability to commute/relocate:

Farnborough GU14 0LX: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Farnborough GU14 0LX

Quick apply

Refine Your Search

user research jobs in farnham, sry

Customer Success and Support Analyst at everyLIFE Technologies

Product Analyst (Finance Applications)

User Researcher

Senior Involvement Officer

Test & QA Manager

Research Technician (Cleanroom)

Scrum Master

Digital Learning Experience Developer

Project Manager

IT Administrator - 5 Months FTC

Engagement Lead

Product Designer

UX Designer

AI Research Intern - Knowledge Graphs

Junior Interaction Designer

Associate Director, AI & Advanced Analytics

Biosamples Operations Specialist

AI Research Intern - Agentic AI

Agile Systems Analyst

Senior Impact Officer

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