Handler Work, Jobs in Farnley And Wortley, Nl (with Salaries)

Complaints Specialist
Yorkshire Dental Suite —Leeds
- Up to £32,000 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
Quick apply
1d
Casualty Claims Handler
Davies —Leeds
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Trainee Claims Handler
Pwc UK —Bradford
- Full-time
- Hybrid work
- No experience needed
- Organisational skills
- Communication skills
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
8d
Senior Claims Handler (Liability, Construction / Cyber ) Complex Claims
Markel International Services Ltd —Leeds
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
Audit and Quality Performance Lead
Sedgwick —Leeds
- Full-time
- Employee assistance programme
- Employee discount
Claims Handler (Breakdown Controller)
National Breakdown —Bradford
- £12.71 - £13.00 an hour
- Part-time
- Spanish
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
3d
Commercial Account Handler
ProFound —Leeds
- £35,000 a year
- Full-time
Senior Claims Handler
Markel International Services Ltd —Leeds
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
3d
Material Handler / General Labourer
Sherburn Metalwork —Leeds
- Up to £13 an hour
- Full-time
- Microsoft Word
- Sales
- Organisational skills
- Free parking
- Referral programme
Quick apply
9d
Non Emergency Patient Transport Service Call Handler - 0 Hours
Yorkshire Ambulance Service NHS Trust —Wakefield
- £25,760 - £27,476 a year
- Part-time
- Hybrid work
- Annual leave
- Employee assistance programme
12d
Baler Operative
Biffa Waste Services —Wakefield
- £32,877 a year
- Full-time
- English
- Communication skills
Quick apply
9d
Scrap Inspector
Ward —Barnsley
- Full-time
- Quality control
- Communication skills
Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)
Hiscox —York
- Full-time
- Travel
- Organisational skills
- Communication skills
EL/PL Claims Handler
Keoghs —Leeds
- Full-time
- Hybrid work
- Supervising experience
- Negotiation
- Employee discount
Quick apply
Client Director (Regulated Sectors & Digital Growth)
Got The T-Shirt —Leeds
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Mentoring
- IT
- Financial services
Quick apply
2d
Industrial Disease Claims Handler
Pwc UK —Bradford
- Full-time
- Hybrid work
- Communication skills
FNOL Claims Handler
Zego —Halifax
- Weekend availability
- Hybrid work
Quick apply
Reach Stacker
Maritime Transport —Wakefield
- Full-time
- Forklift
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Litigation Handler
Zego —Halifax
- Hybrid work
Quick apply

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Complaints Specialist

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
Up to £32,000 a year
1 day ago

Qualifications

Microsoft Word
Customer service
Complaint handling
Organisational skills
HubSpot
Communication skills

Full job description

Complaints Specialist

Department: Operations Reports

To: Complaints Team Leader

Location: LS11 8JT

About the Role

We are looking for a proactive and empathetic Complaints Handler to join our Operations team. In this role, you will be responsible for managing patient complaints from initial escalation through to resolution, ensuring every case is handled fairly, professionally, and in line with regulatory requirements.

As a key member of the Complaints team, you will handle complaints in line with our complaints policy, investigate concerns, correctly categorise and identify root causes, and work collaboratively with internal teams and Clinical Partners to achieve positive outcomes for both patients and the business. Your ability to communicate effectively, build trust, and resolve complex situations will play an important role in maintaining patient confidence and protecting the YDS Group brands.

Key Responsibilities

Manage patient complaints received via phone, email, and CRM systems, taking ownership of cases through to conclusion.
Take full accountability for managing your own complaint workload, effectively prioritising cases, maintaining progress across multiple investigations, and ensuring timely, high-quality resolutions in line with business and regulatory standards.
Conduct thorough and impartial investigations by gathering information from patients, internal stakeholders, and Clinical Partners.
Deliver clear, fair, and timely complaint outcomes that align with company policy and regulatory requirements.
Maintain accurate and comprehensive records within HubSpot, Dentally, and other internal systems.
Escalate complex, high-risk, legal, Section 75, or Financial Ombudsman Service (FOS) cases to the Complaints Team Leader where appropriate.
Work closely with Patient Success, Patient Resolutions, Dental Partnerships, and Clinical Partners to support effective case resolution.
Monitor and respond to online reviews and patient feedback in accordance with brand guidelines.
Ensure complaint cases are updated accurately to support reporting, performance monitoring, and regulatory compliance.
Identify recurring complaint trends and provide feedback to support service improvements and preventative actions.
Adhere to all internal policies, complaint handling procedures, and relevant regulatory frameworks, including FCA and CQC requirements.
Act as a voice of the patient by sharing insights that help improve service delivery and patient experience.

Skills & Experience

Essential

Minimum 1 year of experience in complaints handling, customer resolution, customer service, or a patient-facing role.
Strong verbal and written communication skills with the ability to explain complex issues clearly and professionally.
Experience managing sensitive or challenging conversations with empathy and confidence.
Excellent organisational skills and the ability to manage multiple cases simultaneously.
Strong attention to detail and ability to follow structured processes and regulatory requirements.

Desirable

Experience within dental, healthcare, medical, or regulated service environments.
Knowledge of FCA complaint handling requirements and dispute resolution processes.
Experience using CRM or case management systems such as HubSpot or Dentally.
Familiarity with Trustpilot or other online review platforms.
Understanding of dental or orthodontic treatment journeys.

Personal Attributes

Empathetic and patient-focused.
Calm and professional under pressure.
Acts with honesty and integrity
Investigative and analytical in approach.
Accountable and reliable, with strong ownership of outcomes.
Solutions-oriented with strong problem-solving skills.
Collaborative and supportive team player.
Committed to delivering excellent patient experiences.

Pay: Up to £32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

handler jobs in farnley and wortley, nl

Complaints Specialist

Casualty Claims Handler

Trainee Claims Handler

Large and Complex Loss Handler

Senior Claims Handler (Liability, Construction / Cyber ) Complex Claims

Audit and Quality Performance Lead

Claims Handler (Breakdown Controller)

Commercial Account Handler

Senior Claims Handler

Material Handler / General Labourer

Non Emergency Patient Transport Service Call Handler - 0 Hours

Baler Operative

Scrap Inspector

Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)

EL/PL Claims Handler

Client Director (Regulated Sectors & Digital Growth)

Industrial Disease Claims Handler

FNOL Claims Handler

Reach Stacker

Litigation Handler

I want to receive the latest job alerts for handler in farnley and wortley, nl

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