Customer experience analyst Work, Jobs in Farnworth, Gtm (with Salaries)

1st Line Analyst - 12 Month FTC
Pets at Home —Cheadle
- £25,875 a year
- Weekend availability
- Hybrid work
- Software troubleshooting
- Customer service
- Microsoft Office
- Work from home
4d
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
7d
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
14d
OTC Reporting & Analyst
EG Group —Horwich
- £32,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Python
- Free parking
- Annual leave
Financial Crime Analyst - Detection Team (Manchester Hybrid)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Customer & Supplier Master Data Analyst
ADI Global Distribution —Oldham
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Customer service
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
12d
Client Onboarding Coordinator
DGI —Manchester
- Up to £36,000 a year
- Full-time
- Hybrid work
- English
- Project management
- In-person
- Annual leave
Quick apply
21h
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
5d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Test Analyst
Core Outcome Solutions Limited —Manchester
- £35,000 - £44,000 a year
- Full-time
- Computer Science
- Engineering
- Analysis skills
- Free parking
- Bereavement leave
Quick apply
11d
KYC Analyst
Movera —Stockport
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
11d
FinCrime CDD Analyst
Capital on Tap —Manchester
- Monday to Friday
- Hybrid work
- Analysis skills
PMO Quality and Governance Analyst
EG Group —Horwich
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
8d
KYC Analyst
G MASS —Manchester
- £40,000 a year
- Hybrid work
- Financial services
- Communication skills
Quick apply
Global EPR Compliance Analyst
Ecoveritas Ltd —Manchester
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Work from home
- Sick pay
Quick apply
4d
Pricing Analyst
EG Group —Horwich
- Up to £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Free parking
- Annual leave

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1st Line Analyst - 12 Month FTC

Pets at Home -
Cheadle

Apply Now

Job details

Full-time
£25,875 a year
4 days ago

Benefits

Work from home

Qualifications

Software troubleshooting
Customer service
Microsoft Office
Organisational skills
IT

Full job description

Location: We welcome applications from those looking for hybrid working, in our Handforth (Cheshire) Office.

About the Role

As a Service Desk Analyst, you’ll be the first point of contact for our colleagues, supporting them with their IT queries via telephone, email or self-service. You’ll accurately log incidents and requests, use our knowledge base to troubleshoot hardware and software issues, and aim to resolve as many queries as possible at first contact. As the ‘front door’ to IT, you’ll deliver a positive, professional experience while keeping colleagues informed with timely updates. Where needed, you’ll escalate issues to the appropriate internal teams or external partners and work closely with 1st and 2nd line colleagues to share knowledge and continuously improve the service.

Our IT Service Desk is key in delivering IT Support services to over 450 Pet Care Centres and Vet Practices, alongside 2 Support Office buildings and our Distribution Centre based in Stafford.

You’ll be working across a varied shift pattern between the hours of 08:00 and 20:10, including working 1 in 4 weekends. Once you have completed your training, you will have the opportunity to work from home for some of your shifts each week (approximately 20%).

Shift Pattern:

Monday - Friday

Early 8:00 - 16:15

Middle 10:00 - 18:10

Late 12:00 - 20:10

Approximately 1 in 4 Weekends

Saturday 8:00 – 19:10

Sunday 9:00 – 18:10

Key Responsibilities - What you'll be doing

Speaking with our colleagues, however they choose to contact us, via telephone, email or through our self-service system, listening to their requirements and providing them with timely updates that mean that they can get on with their day while we take care of their IT needs.
Recording accurate, detailed information in our Service Management tool that helps form a comprehensive account of the incident or request.
Using our extensive knowledge database, troubleshooting queries across hardware and software, for both colleagues in one of our offices or remotely working from elsewhere.
Aiming to resolve queries from our colleagues whenever we can the first time they contact us. We are the ‘front door’ of IT and aim to offer a great experience to our customers, recognising that their perception of IT is shaped by us every day.
Identifying issues that need further help and escalating appropriately to the relevant support teams, both internally and with external 3rd Parties.
Working closely with the rest of the 1st and 2nd line Service Desk team to share experiences and learning to improve our performance overall.

About You - What you'll bring to the Role

Proven track record of providing high quality customer service in a busy environment.
Great organisational skills, alongside a love of problem solving. Being curious and tenacious by nature will really help you to succeed in the role.
A real interest in IT and technology and any knowledge of MS Office applications along with previous IT service desk experience would be advantageous but is by no means essential. We’ll help you learn our environment through a comprehensive training program supported by regular coaching.

What is important is an eagerness to learn and develop, alongside a real desire to provide an amazing experience to our colleagues.

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.

Apply Now

Refine Your Search

customer experience analyst jobs in farnworth, gtm

1st Line Analyst - 12 Month FTC

Junior Cyber Security Analyst

Reporting and Insight Analyst

1st line Service Desk Analyst

Specialist Support Analyst

2nd Line IT Support Analyst

OTC Reporting & Analyst

Financial Crime Analyst - Detection Team (Manchester Hybrid)

Customer & Supplier Master Data Analyst

Jigsaw Homes Group Limited

Client Onboarding Coordinator

IT Customer Experience Support Analyst

Service Desk Analyst (2nd Line)

Test Analyst

KYC Analyst

FinCrime CDD Analyst

PMO Quality and Governance Analyst

KYC Analyst

Global EPR Compliance Analyst

Pricing Analyst

I want to receive the latest job alerts for customer experience analyst in farnworth, gtm

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