Entertainment manager Work, Jobs in Farnworth, Gtm (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
2d
Lifestyle Assistant
Tanglewood Care Services —Trafford
- £12.71 an hour
- Full-time
- In-person
- Employee discount
- Referral programme
Quick apply
13d
Junior Event Manager
Don't Panic Projects —Rossendale
- From £25,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Organisational skills
- Work from home
Quick apply
9d
Operations Manager
EMR Group —Salford
- Full-time
- Project management
- IT
- Annual leave
Quick apply
Casino Operations Manager
Grosvenor Casinos —Bolton
- £37,000 - £41,000 a year
- Weekend availability
- Management
- In-person
- Leadership
Quick apply
10d
Premium F&B Manager
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
12d
Sales Executive - Manchester
Corinthian Sports —Manchester
- £30,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Employee discount
- Referral programme
Quick apply
12d
Casino Manager
Grosvenor Casinos —Bolton
- £34,000 - £37,000 a year
- Weekend availability
- Management
- In-person
Quick apply
10d
Events Team Member
Legends Global (Europe) —Manchester
- Weekend availability
- First Aid Certification
- IT
Quick apply
3d
Content Creator
Mission Mars (Head Office) —Manchester
- £34,000 - £37,000 a year
- Weekend availability
- Hospitality
- Travel
Quick apply
Manager, Sports & Entertainment
WPP Media —Manchester
- Hybrid work
- Project management
- Annual leave
- Employee discount
4d
Team Manager
Greater Manchester Mental Health NHS Foundation Trust —Sale
- £49,387 - £56,515 a year
- Full-time
11d
Stocktaker
nGeneration —Manchester
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Venue Manager
Admiral Slots —Oldham
- £35,451 a year
- Nights as needed
- Customer service
Quick apply
5d
RETAIL ASSISTANT
Merlin Entertainments —Manchester
- £12.81 an hour
- Part-time
- Resort
1h
Director of Psychological Professions
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £112,782 - £129,783 a year
- Full-time
- Leadership
10d
Assistant Manager
Admiral Slots —Preston
- £28,875 a year
- 8 hour shift
- Customer service
- Annual leave
Quick apply
Casino Slots Manager
The Rank Group —Bolton
- Weekend availability
- Management
- Leadership
- Communication skills
Quick apply
Bank Wellbeing Coordinator
Advinia Healthcare —Huddersfield
- £13.45 an hour
- Part-time
- Paid training
- Referral programme
Quick apply
9d
Deputy Store Manager
Starbucks —Trafford
- £29,000 - £31,000 a year
- Weekend availability
- In-person
- Leadership
- Store discount
- Employee assistance programme
Quick apply

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
2 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

entertainment manager jobs in farnworth, gtm

Head of Customer Experience

Lifestyle Assistant

Junior Event Manager

Operations Manager

Casino Operations Manager

Premium F&B Manager

Sales Executive - Manchester

Casino Manager

Events Team Member

Content Creator

Manager, Sports & Entertainment

Team Manager

Stocktaker

Venue Manager

RETAIL ASSISTANT

Director of Psychological Professions

Assistant Manager

Casino Slots Manager

Bank Wellbeing Coordinator

Deputy Store Manager

I want to receive the latest job alerts for entertainment manager in farnworth, gtm

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