LERÉI | Knightsbridge, London
About LERÉI
LERÉI is a private women's wellness residence where movement, beauty, longevity and wellbeing come together in one seamless experience. Designed for women who value exceptional service and meaningful experiences, LERÉI offers a highly personalised approach to modern wellbeing in an elegant and discreet environment.
We are seeking an exceptional Membership Relations Manager who is passionate about luxury hospitality, relationship building and delivering extraordinary member experiences.
This is far more than a sales position. It is an opportunity to become the trusted ambassador of the LERÉI brand, building genuine relationships with members while guiding prospective members through an elegant and personalised membership journey.
The Role
As Membership Relations Manager, you will be responsible for attracting new members, nurturing existing relationships and ensuring every interaction reflects the warmth, discretion and excellence that define LERÉI.
You will work closely with the leadership team to grow membership while maintaining the exclusivity and personalised service expected from a luxury private members' residence.
This is an on-site, part-time position based in our Knightsbridge residence, initially requiring three days per week. As LERÉI continues to grow, there is an exciting opportunity for this role to develop into a full-time position for the right candidate.
Key Responsibilities
- Welcome prospective members and conduct exceptional private club tours.
- Build meaningful, long-term relationships with members.
- Manage the complete membership journey from initial enquiry through to onboarding.
- Achieve monthly membership sales targets while maintaining a consultative, relationship-led approach.
- Follow up all enquiries promptly and professionally.
- Manage the membership pipeline using the CRM system.
- Organise member consultations and introductory appointments.
- Coordinate member events, wellness evenings and exclusive experiences.
- Develop referral partnerships with luxury brands, hotels, medical professionals and complementary businesses.
- Identify opportunities to increase member engagement and retention.
- Strong communication and interpersonal skills, with the ability to build trust, maintain discretion, and handle sensitive information with professionalism.
- Work collaboratively with Concierge, Wellness Practitioners and Management to deliver a seamless member experience.
- Ensure all membership administration is completed accurately and confidentially.
- Represent the LERÉI brand to the highest professional standard at all times.
- Proficiency in CRM or membership management systems, along with solid organisational and administrative skills.
- A service-oriented mindset, with a calm, thoughtful approach to problem-solving and a focus on delivering consistent, high-quality experiences.
- Relevant education or training in hospitality, wellness, business, or a related field is preferred.
About You
You are naturally warm, well spoken, emotionally intelligent and highly organised. You enjoy building genuine relationships and understand that true luxury is delivered through thoughtful, personalised service.
You will ideally have:
- Previous experience within luxury hospitality, private members' clubs, wellness, luxury retail or premium lifestyle brands.
- Proven success in membership sales or relationship management.
- Excellent communication and interpersonal skills.
- Exceptional presentation and professional appearance.
- Strong organisational and administrative abilities.
- Confidence using CRM systems, Google Workspace and AI assistance tools.
- A proactive, self-motivated and results-driven approach.
- Outstanding attention to detail.
- Absolute discretion and professionalism.
- A genuine passion for women's health, wellbeing and luxury service.
Team Collaboration
We are looking for someone who is an exceptionally supportive and collaborative team member. The ideal candidate takes genuine pride in contributing to the success of others, fosters a positive and respectful working environment, and is always willing to step in and assist colleagues whenever needed. At LERÉI, we believe that exceptional member experiences are created by teams that support one another with kindness, professionalism and a shared commitment to excellence.
Desirable
- Experience working within luxury wellness or private healthcare.
- Existing network within luxury lifestyle, hospitality or wellness industries.
- Experience organising VIP events and member experiences.
- Additional languages are advantageous.
What We Offer
- Part-time on-site role (3 days per week) with the opportunity to progress into a full-time position as the business grows.
- Competitive salary (pro rata) plus attractive commission and performance bonus.
- Opportunity to work within one of London's most exciting luxury wellness concepts.
- Beautiful working environment in Knightsbridge.
- Ongoing professional development and training.
- Excellent opportunities for career progression within a growing luxury brand.
- Staff wellness benefits.
- A supportive, collaborative and inspiring team culture.
Salary
£35,000 – £40,000 per annum (pro rata), depending on experience
Plus attractive commission and performance bonus.
Location
Knightsbridge, London
To Apply
If you are passionate about luxury hospitality, exceptional service and creating unforgettable member experiences, we would love to hear from you.
Please submit your CV together with a short covering letter explaining why you would be an excellent fit for LERÉI to [email protected]
Pay: £35,000.00-£40,000.00 per year
Work Location: In person
