Technical Customer Success Manager
Mux —London
- £80,000 - £95,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Café
- Annual leave
- Life insurance
Strategic Account Manager, EMEA
mParticle —London
- £81,000 - £158,000 a year
- Full-time
- AI
- Analytics
9d
Enterprise Account Executive
LocalStack —London
- £200,000 - £300,000 a year
- Full-time
- Remote
- Annual leave
Quick apply
Senior Enterprise Account Executive - London, UK
Pallet —London
- £100,000 - £240,000 a year
- Remote
- Travel
- In-person
- Annual leave
- Life insurance
Quick apply
Technical Account Manager
Xactly Corporation —London
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- No degree
- Annual leave
- Gym membership
Territory Account Manager
Park Place Technologies Limited —London
- Hybrid work
- CRM software
- Business development
- Bachelor's degree
Account Manager
Sourcify Global —London
- £50,000 a year
- Full-time
- Business development
- Communication skills
- Free parking
- Work from home
Quick apply
12d
Account Manager
TransAct, a Presidio Company —London
- Hybrid work
- CRM software
- Business development
- Organisational skills
Enterprise Account Executive, Insurance
Anthropic —London
- £280,000 - £330,000 a year
- Hybrid work
- Business development
- Bachelor's degree
- AI
- Flexible schedule
6d
Account manager
SECCL —London
- £65,000 - £80,000 a year
- Full-time
- Hybrid work
- APIs
- Employee discount
Technical Account Manager - Digital Solutions
Appvia —London
- £100,000 - £120,000 a year
- Full-time
- Hybrid work
- Agile
- AI
- Leadership
- Employee assistance programme
- Flexible schedule
Quick apply
Solution Consultant
Bazaarvoice —London
- £80,000 - £123,200 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Presentation skills
- Bachelor's degree
Quick apply
Territory Manager for UK & Nordics
Virtuozzo —London
- £100,000 - £140,000 a year
- Remote
- English
- Business development
- Travel
- Referral programme
Quick apply
Technical Account Manager
iomart —London
- Full-time
- CRM software
- Analytics
Manager, Technical Account Manager
Checkout.com —London
- Full-time
- Hybrid work
- APIs
- Analytics
Quick apply
Corporate Account Manager
Storm Technologies —London
- Customer service
- Business development
- Communication skills
- Annual leave
Enterprise Account Executive, Manufacturing
Anthropic —London
- £280,000 - £330,000 a year
- Hybrid work
- Business development
- Bachelor's degree
- AI
- Flexible schedule
Enterprise Account Executive UK&I
Qevlar AI —London
- £160,000 - £180,000 a year
- Hybrid work
- AI
- Work from home
Account Manager
Invincible Drain Care Ltd —London
- £26,436.80 a year
- Full-time
- Up to 50% travel
- Customer service
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
14d
HVAC-R Technical Sales Support - France/Germany
Charles Austen Pumps Limited —West Byfleet
- £45,000 - £55,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Free parking
Quick apply

I want to receive the latest job alerts for technical account manager in farringdon, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Customer Success Manager

Mux -
London

Apply Now

Job details

Full-time
£80,000 - £95,000 a year

Benefits

Private dental insurance
Annual leave
Company pension
Private medical insurance
Life insurance

Qualifications

Technical troubleshooting
Client engagement
Engineering
Ticket management
Technical support
Bachelor's degree
Customer loyalty building
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

About Mux

Mux is video for developers. Our mission is to democratize video by solving the hard problems developers face when building video: video encoding and streaming (Mux Video), video monitoring (Mux Data), and more. Video is a huge part of people’s lives, and we want to help make it better.

We’re committed to building a healthy team that welcomes diverse backgrounds and experiences. We want people who care about our mission, are ready to grow, believe in our values (from Be Human to Turn Customers Into Fans), and want to improve the people around them.

You’ll join a tight-knit team with experience at places like Google, YouTube, Twitch, Reddit, Zencoder, Fastly, and more. Our founders previously started (and sold) Zencoder, an early leader in cloud video technology, and authored Video.js, the biggest HTML5 video player on the web. We organize Demuxed, the premier conference for video engineers in the world.

We’re backed by top investors like Coatue, Accel, Andreessen Horowitz, and Y Combinator. You’ll get to work with amazing companies: hundreds of startups, plus Strava, Patreon, Vimeo, Robinhood, PBS, and Equinox. Customers, large and small, love working with us and love our team.

We are building something big together. We’d love to hear from you!

About the Role

Serve as a strategic partner to Mux’s customer base. Your main goal is to successfully onboard customers, drive success, long-term retention, and revenue growth within our largest customer base.

You will be successful in your role by providing proactive guidance for complex video workflows, by helping developers solve deep technical problems, by hosting deep technical discovery sessions to understand different use cases, and by managing support escalations.

What You'll Do

Contribute to the account management team by owning and elevating the technical interactions needed to keep our customers happy.
Deeply understand each client’s architecture, workflow, and use case to recommend best practices to strengthen their implementation.
Anticipate customer challenges, escalate internally when needed, and coordinate with Product and Engineering for resolution.
Track support tickets, identify solutions, and suggest workarounds when appropriate.
Serve as the voice of the customer in internal discussions, influencing roadmap and prioritization.
Act as a strategic advisor for our clients by staying up to date with their company goals, product aspirations, feature releases, and more in order to stay ahead of their adoption of Mux.
Identify new teams, departments, and applications within existing accounts to introduce additional use cases for Mux.

Who You Are

5+ years of experience in a Technical Customer Success Manager or equivalent role at a SaaS technology company focused on increasing customer satisfaction, adoption, and retention
BA/BS degree in CS or Computer Engineering-related field or coding bootcamp
Strong technical knowledge in software, web/mobile and cloud technologies, hands-on coding experience is a plus
Excellent written / verbal communication skills and a personable presence
You embody the Mux value: Turn Customers into Fans, with a customer-first attitude and approach

We have a supportive culture that cares about both excellent work and work-life balance. We have office spaces in Downtown San Francisco, New York City, and London

U.S. Benefits

Flexible vacation + 11 company holidays
Weekly no-meeting days + quarterly focus weeks
Competitive health, dental, and vision insurance, including fertility
FSA and HSA available
Short-term and long-term disability insurance
Group life insurance
Travel accident insurance
401(k)
Paid parental leave
Professional Development program
Lunch, internet, & ancillary equipment reimbursements

UK Benefits

Competitive annual leave policy (25 days annual leave plus 8 public holidays)
Weekly no-meeting days + quarterly focus weeks
Private medical and dental insurance, and a vision stipend, including fertility
Short-term and long-term disability insurance
Group life assurance
Travel accident insurance
Matched Pension
Paid parental leave
Professional development program
Team social events
Lunch, cafe, & ancillary equipment reimbursements

Mux is an Equal Opportunity employer committed to building a diverse company. We believe diversity makes us better, and we strive to be inclusive and equitable. That’s why we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Compensation Range: £80K - £95K

Apply Now

Refine Your Search

technical account manager jobs in farringdon, gtl

Technical Customer Success Manager

Strategic Account Manager, EMEA

Enterprise Account Executive

Senior Enterprise Account Executive - London, UK

Technical Account Manager

Territory Account Manager

Account Manager

Account Manager

Enterprise Account Executive, Insurance

Account manager

Technical Account Manager - Digital Solutions

Solution Consultant

Territory Manager for UK & Nordics

Technical Account Manager

Manager, Technical Account Manager

Corporate Account Manager

Enterprise Account Executive, Manufacturing

Enterprise Account Executive UK&I

Account Manager

HVAC-R Technical Sales Support - France/Germany

I want to receive the latest job alerts for technical account manager in farringdon, gtl

Related Searches

Explore jobs in more locations

About Mux

About the Role

What You'll Do

Who You Are

U.S. Benefits

UK Benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected