Guest service agent Work, Jobs in Faversham, Ken (with Salaries)

Reservations Sales Agent
Holiday Inn Ashford North A20 —Ashford
- £25,500 a year
- Full-time
- Hospitality
- Hotel
- In-person
- Free parking
- Employee discount
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- Master's degree
- Administrative experience
- Paid training
- Annual leave
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- Master's degree
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Reservations Sales Agent

Holiday Inn Ashford North A20 -
Ashford

Quick apply

Job details

Full-time
£25,500 a year
2 days ago

Benefits

Free parking
Employee discount

Qualifications

Hospitality
Multilingual
Guest services
Hotel experience

Full job description

About us

Holiday Inn hotels look for people who are genuine, friendly, thoughtful and resourceful. People who care enough to go the extra mile to give our guests a great experience.

OWN TRANSPORT ESSENTIAL DUE TO LOCATION

Title: Reservations Sales Agent

OWN TRANSPORT ESSENTIAL DUE TO LOCATION

Responsible To: Revenue Manager

Job Scope

As Reservations Agent, you will work within a team to manage the effective operation of the reservations department to maximise sales for the hotel. You will ensure maximum revenue opportunities are achieved through execution and maintenance of all sales strategies implemented by the Hotel Revenue Manager and General Manager

Key Relationships

Revenue Manager and Group Director of Sales. You will work very closely with the Meeting & Events Sales team and as a team member within the sales office. Liaise with key departments – in particular Front Office.

Areas of Responsibility

To work as per rota to meet the sales office requirements
Maintain and increase business from existing reservation clients through effective use of follow up system
To actively seek all opportunities to increase bedroom sales
Calling of potential sales leads to generate bookings
Complete all group enquiries timely and accurately
To check all written correspondence for special requirements and ensure the correct information is given to the relevant departments
Ensure the hotel credit policy is strictly maintained by adhering to the procedure in place
Ensure all reservation files are up to date and maintained
To ensure all relevant information required to produce lead in reports, occupancy figures, market share are supplied to the Revenue Manager when needed
To refer all cancelled / refused business to the Revenue Manager / Sales Manager

· To ensure IHG Rewards Club is actively promoted at each opportunity

· To follow the pricing and yield strategy for the hotel to maximise revenue

To ensure PMS is updated correctly and information is given to reception to assist with smooth check in and check out.
To assist in all sales activities which may include: Mail Shots, Cold Calling, Promotions, Appointments, Training, Show-rounds and any other activities beneficial to the sales team
Be aware of the business in house and arriving
To keep the Sales Manager and Revenue Manager informed of any alternations to reservations which may affect revenue projections
Prepare Daily Business sheet
Convert bedroom accommodation enquiries into bookings on the phone, in person, by letter, email or fax
Record and process using Hotelkey, cancellations and amendments via phone and email promptly and in line with company standards
Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals
Prepare reports using both computerised reservation system and other computer software such as Word and Excel
Chase all optional bookings
Ensure reservations checks are completed every day as per hotel procedure
Sell IHG products and services using up-selling and suggestive selling techniques
Cross sell other QN Hotels properties

Pay: £25,500.00 per year

Benefits:

Employee discount
Free parking

Work Location: In person

Quick apply

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Reservations Sales Agent

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