Level 3 support analyst Work, Jobs in Featherstone, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Customer Support Analyst
OCLC —Sheffield
- £25,000 - £32,450 a year
- Full-time
- Hybrid work
- English
- Analysis skills
7d
Data Analyst
Civic Recruitment Limited —York
- Hybrid work
- Organisational skills
Quick apply
Technology Support Analyst
Lloyds Wealth —Leeds
- £26,613 - £29,275 a year
- Full-time
- Microsoft Access
- Windows
- Microsoft Office
- Annual leave
- Work from home
12d
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Azure
- Engineering
- English
Quick apply
6d
QA Analyst
Konecranes —Doncaster
- Full-time
- Hybrid work
- DevOps
- Analysis skills
- Scripting
Retail Labour Planning Analyst
Card Factory —Wakefield
- £32,000 - £33,000 a year
- Hybrid work
13d
Junior Service Desk Analyst
Home Office —Sheffield
- £28,820 a year
- Full-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
7d
Junior Power BI Developer
BCN Group —Leeds
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- SQL
- Annual leave
- Employee assistance programme
Quick apply
12d
Supply Chain Analyst
Nulo Inc —Leeds
- Hybrid work
- Spanish
- Microsoft Excel
- ERP systems
Quick apply
3d
Master Data Analyst
ghd hair —Leeds
- Full-time
- Microsoft Excel
- SQL
- Data entry
- Work from home
Quick apply
PMO Analyst - Governance and Controls
Hiscox —York
- Full-time
- Analysis skills
- Agile
- Financial services
Financial Planning & Analysis Analyst
Avnet —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Bachelor's degree
- Free parking
Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week
Deloitte —Leeds
- Weekend availability
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Pensions Calculation Analyst
Civica —Leeds
- Hybrid work
- Azure
- Microsoft Office
- Travel
- Annual leave
- Referral programme
Quick apply
Senior Portfolio Analyst
LeoVegas UK —Leeds
- Full-time
- Hybrid work
- English
- SQL
- Mentoring
- Annual leave
Hygiene Manager
NewPrinces Group —Bradford
- Annual leave
Senior Policy Advisor, Sentencing and Dangerous Offenders Policy
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
14d
Commercial Performance Senior Manager
LeoVegas Group —Leeds
- Full-time
- Hybrid work
- SQL
- Mentoring
- Leadership
- Annual leave
3d
Technical Manager (Flood Risk)
Sweco UK —Leeds
- Part-time
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
13d

I want to receive the latest job alerts for level 3 support analyst in featherstone, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

level 3 support analyst jobs in featherstone, wyk

Service Desk Analyst - Tier I

Customer Support Analyst

Data Analyst

Technology Support Analyst

Level 3 Support Analyst - AI Specialist

QA Analyst

Retail Labour Planning Analyst

Junior Service Desk Analyst

Junior Power BI Developer

Supply Chain Analyst

Master Data Analyst

PMO Analyst - Governance and Controls

Financial Planning & Analysis Analyst

Onsite Technical Analyst, IT Infrastructure Services Part Time 3 days per week

Pensions Calculation Analyst

Senior Portfolio Analyst

Hygiene Manager

Senior Policy Advisor, Sentencing and Dangerous Offenders Policy

Commercial Performance Senior Manager

Technical Manager (Flood Risk)

I want to receive the latest job alerts for level 3 support analyst in featherstone, wyk

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected