Client services occupations Work, Jobs in Felixstowe, Sfk (with Salaries)

Customer Experience Consultant
Maersk —Felixstowe
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
12d
Business to Business Customer Service / Success Executive
Anchor Safety LLP —Ipswich
- £30,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Customer and Operational Services Coordinator
DFDS UK & Ireland —Felixstowe
- £25,000 - £29,000 a year
- 8 hour shift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Night Customer Services Administrator - 4on / 4off
Maritime Transport —Felixstowe
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Services Coordinator
Samskip —Ipswich
- Hybrid work
- English
- Communication skills
- Free parking
Energy Executive / Administrator 12 month FTC
SmartestEnergy —Ipswich
- £28,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
2d
Client Support
Miller Insurance Services —Ipswich
- Part-time
- Travel
- Annual leave
Customer Success Specialist - SaaS Platform
Chief Mechanic Limited —Ipswich
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
14d
Energy Operations Executive FTC x 2
SmartestEnergy —Ipswich
- £28,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Customer service
- Analysis skills
Quick apply
13d
Junior Service Delivery Manager
Ericsson —Ipswich
- Computer Science
- Engineering
- English
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
Business Operations Executive - SaaS Platform
Chief Mechanic Limited —Ipswich
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
14d
Senior Client Relations Manager
Nucleus Financial Group —Ipswich
- Hybrid work
- Financial services
- Communication skills
- Analytics
- Annual leave
12d
Multinational Client Management Associate Global Specialist
WTW —Ipswich
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
1d

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Customer Experience Consultant

Maersk -
Felixstowe

Apply Now

Job details

Full-time
12 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Logistics
Process improvement
Microsoft Office Suite
Analysis skills
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Transport scheduling
Communication skills

Full job description

Customer Experience Consultant

At Maersk, we are simplifying global trade by connecting and simplifying our customers' supply chains. We are looking for a Customer Experience Consultant to join our team in Felixstowe, where you will play a key role in delivering an outstanding customer experience while supporting operational planning activities in a fast-paced logistics environment.

Working closely with customers, transport partners, and internal teams, you will manage time-critical activities, interpret operational data, and ensure effective coordination to deliver the best possible outcomes for our customers.

What We Offer

An exciting opportunity in a fast-paced and internationally expanding logistics environment.
The opportunity to work with a collaborative team of engaged professionals with diverse backgrounds.
Ongoing learning and development opportunities within a global organization.

Key Responsibilities

Deliver an exceptional customer experience by managing customer enquiries and supporting the end-to-end planning process.
Coordinate daily transport and planning activities, responding effectively to last-minute operational changes and customer requirements.
Build and maintain strong relationships with customers, transport providers, and internal stakeholders.
Participate in customer calls and act as a key point of contact for operational discussions.
Interpret and analyse operational data to support planning decisions and ensure service delivery.
Maintain accurate planning information and demonstrate a high level of attention to detail.
Work collaboratively with multiple internal teams to resolve issues and deliver customer-focused solutions.
Prioritise competing tasks effectively in a fast-paced, time-sensitive environment.
Identify opportunities to improve processes and enhance the customer experience.

This Is How You Reach Your Goal

Customer-focused with a passion for delivering excellent service.
Comfortable communicating confidently with customers over the phone and through other communication channels.
Strong organisational and prioritisation skills with the ability to manage multiple tasks simultaneously.
Ability to remain calm and make sound decisions under pressure.
Highly adaptable and comfortable working in a dynamic operational environment.
Strong analytical skills with the ability to interpret data and use it to support planning activities.
Proactive, solution-oriented, and able to work independently while collaborating effectively across teams.
Excellent communication and stakeholder management skills.

Your Profile

You enjoy working in a customer-facing environment where no two days are the same. You thrive in a fast-paced setting, are comfortable managing changing priorities, and enjoy building strong relationships with customers and colleagues alike.

Ideally, you will have:

Experience in a customer service or customer-facing role.
Experience within logistics, transport, haulage, supply chain, or planning is advantageous but not essential.
Experience managing customer enquiries or escalations is desirable.
Strong attention to detail and the ability to work accurately with operational data.
Good working knowledge of Microsoft Office, particularly Excel and Outlook.
Confidence working with data to support planning and operational decision-making.
The ability to communicate professionally with customers and internal stakeholders at all levels.

If you're passionate about delivering exceptional customer experiences, enjoy solving operational challenges, and are looking to build your career with a global leader in integrated logistics, we'd love to hear from you.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

Apply Now

Refine Your Search

client services occupations jobs in felixstowe, sfk

Customer Experience Consultant

Business to Business Customer Service / Success Executive

Customer and Operational Services Coordinator

Night Customer Services Administrator - 4on / 4off

Customer Services Coordinator

Energy Executive / Administrator 12 month FTC

Client Support

Customer Success Specialist - SaaS Platform

Energy Operations Executive FTC x 2

Junior Service Delivery Manager

Customer Service & Acquisitions Lead

Business Operations Executive - SaaS Platform

Senior Client Relations Manager

Multinational Client Management Associate Global Specialist

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