Customer service manager Work, Jobs in Felixstowe, Sfk (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Relations Manager
Beaumont Manor Care Home —Frinton-on-Sea
- Up to £45,000 a year
- Full-time
Quick apply
Store Manager - Ipswich *New Store Opening*
Oak Furnitureland —Ipswich
- £60,000 - £66,950 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
12d
Aftersales / Service Manager
Underwoods Motoring —Clacton-on-Sea
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
4d
Team Leader
Card Factory —Ipswich
- £13 an hour
- Leadership
Branch Manager
GoldUnion —Ipswich
- £30,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
6d
Holiday Services Manager
Park Holidays UK —Saxmundham
- £28,000 - £29,000 a year
- Temporary
- Microsoft Excel
- Sales
- Organisational skills
- Employee assistance programme
- Employee discount
Assistant Sales Manager
LRG —Felixstowe
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Negotiation
- Employee discount
Quick apply
Area Manager - On the Bench Ipswich/Colchester Area
Booker Group —Ipswich
- IT
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
8d
Operations Manager (E&W)
Morrisons —Melton
- Leadership
- Employee discount
Quick apply
11d
Canvassing Team Manager – Milk & More- Residential
Milk & More —Ipswich
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Employee discount
Quick apply
1h
Head of Customer Growth
Fred. Olsen Travel —Ipswich
- Monday to Friday
- Sales
- Customer service
- Hotel
- Employee discount
20h
Assistant Manager
KwikFit —Ipswich
- £30,691.80 a year
- Full-time
- Employee assistance programme
- Employee discount
Operations Manager
Morrisons —Ipswich
- Leadership
- Employee discount
Quick apply
14d
Store Manager - Holland On Sea Express
Tesco UK —Little Holland
- Full-time
- Continuous improvement
- IT
- Leadership
- Employee discount
Business Development Manager
Fleetmaxx Solutions —Ipswich
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
1d
Branch Manager - Ipswich
GoldUnion Nexus —Ipswich
- £30,000 - £60,000 a year
- Full-time
- No experience needed
- Financial services
- In-person
- Paid training
- Annual leave
Quick apply
4d
Bar Manager (full time)
P&F LEISURE LIMITED —Clacton-on-Sea
- £13.40 - £13.50 an hour
- Full-time
- Hospitality
- Bar
- Management
Quick apply
Assistant Manager
The Pocket Pubco —Saxmundham
- Up to £35,000 a year
- Full-time
- In-person
- Leadership
- Restaurant experience
Quick apply
Business Development Manager (BDM) - Colchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Colchester
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year
13 days ago

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within haulage, transport, or logistics.
Strong understanding of transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in felixstowe, sfk

Customer Service Manager (Haulage / Logistics)

Customer Relations Manager

Store Manager - Ipswich New Store Opening

Aftersales / Service Manager

Team Leader

Branch Manager

Holiday Services Manager

Assistant Sales Manager

Area Manager - On the Bench Ipswich/Colchester Area

Operations Manager (E&W)

Canvassing Team Manager – Milk & More- Residential

Head of Customer Growth

Assistant Manager

Operations Manager

Store Manager - Holland On Sea Express

Business Development Manager

Branch Manager - Ipswich

Bar Manager (full time)

Assistant Manager

Business Development Manager (BDM) - Colchester - Circa 41k Package- 53k OTE Uncapped

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