Home manager Work, Jobs in Felixstowe, Sfk (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Colchester
- £42,000 a year
- Weekend availability
- Microsoft Word
- Management
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
2d
Store Manager - Felixstowe
Poundstretcher —Felixstowe
- £28,000 a year
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Key Holder (16 hours) - Felixstowe
Poundstretcher —Felixstowe
- Overtime
- Communication skills
Regional Facilities Manager
Care UK —Colchester
- Travel
5d
Customer Account Manager
Certas Energy UK —Ipswich
- Communication skills
- Negotiation
2d
Registered Manager (OFSTED)(SEMH)(3-Bed)
PSS Care Group —Felixstowe
- £50,000 - £55,000 a year
- Full-time
- Experience working with children
- Team management
- Organisational skills
- Free parking
Quick apply
Business Administrator
Hallmark Care Homes —Ipswich
- Full-time
- Microsoft Outlook
- Customer service
- Human resources
- Employee discount
- Referral programme
Project Manager
Care UK —Colchester
- Construction experience
- In-person
Regional Director
Aria Care —Colchester
- Budgeting
- Leadership
Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Clacton-on-Sea
- £34,029 a year
- Weekend availability
- Recruiting
- Training & development
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
4d
Specialist Team Manager
Suffolk County Council —Ipswich
- £53,788 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
9d
Administrator
Home-Start Suffolk —Ipswich
- £13,988 a year
- Part-time
- Administrative experience
- Data entry
- IT
- Free parking
Quick apply
Finance Officer
Communities Together East Anglia —Stowmarket
- £20 an hour
- Part-time
- Management
- In-person
- Work from home
Quick apply
9d
Administration Officer
East Suffolk Council —Woodbridge
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Research
- Administrative experience
- Communication skills
- Employee discount
Credit Control Manager
Care UK —Colchester
- Team management
Senior Change Manager
Hiscox —Colchester
- Full-time
- Organisational skills
- Agile
Reception and Customer Service (Placemaker)
Places for People —Sutton
- £12,938.90 a year
- Customer service
- Employee discount
5d
Receptionist
Bupa —Colchester
- £26,250.00 - £28,591.94 a year
- Full-time
- Front desk
- Employee discount
- Gym membership
Quick apply
2d
Systems Support Manager (Projects)
East Suffolk Council —Woodbridge
- £44,075 - £48,226 a year
- Full-time
- Continuous improvement
- Communication skills
5d
Financial System and Transaction Manager
East Suffolk Council —Woodbridge
- Hybrid work
- Accounting
- Communication skills
- Employee discount

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Freedom to Speak Up Guardian

The Guardian Service Ltd
Colchester

Quick apply

Job details

Permanent
£42,000 a year
2 days ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Report writing
Meeting coordination
Management
Inbound customer enquiry call handling
Report generation
Senior management experience
Stakeholder liaison
UK GDPR
Microsoft Office Suite
Microsoft Office
General Data Protection Regulation (GDPR)
Appointment booking and call handling
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Essex and Suffolk?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

home manager jobs in felixstowe, sfk

Freedom to Speak Up Guardian

Store Manager - Felixstowe

Key Holder (16 hours) - Felixstowe

Regional Facilities Manager

Customer Account Manager

Registered Manager (OFSTED)(SEMH)(3-Bed)

Business Administrator

Project Manager

Regional Director

Holiday Sales - Owner and Guest Experience Manager - HS1

Specialist Team Manager

Administrator

Finance Officer

Administration Officer

Credit Control Manager

Senior Change Manager

Reception and Customer Service (Placemaker)

Receptionist

Systems Support Manager (Projects)

Financial System and Transaction Manager

I want to receive the latest job alerts for home manager in felixstowe, sfk

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