1st line support engineer Work, Jobs in Felsted, Ess (with Salaries)

IT Support Engineer
AutoProtect Group —Harlow
- £35,000 - £40,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
14d
1st Line IT Engineer
Solus Accident Repair Centres —Stansted
- £26,000 - £32,000 a year
- Full-time
- Azure
- Employee discount
1d
1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply
IT Support Engineer
Stoke by Nayland Resort —Stoke by Nayland
- From £30,000 a year
- Full-time
- Customer service
- English
- Hotel
- Free parking
- Store discount
Quick apply
12h
2nd Line Helpdesk Engineer - Basildon
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
7d
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- Azure
- Customer service
- Windows
IT Infrastructure Technician
Unity Schools Partnership —Haverhill
- £30,024 - £33,699 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
1d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking

Related jobs to explore

Based on your search for 1st line support engineer

IT Support Engineer
AutoProtect Group —Harlow
1st and/or 2nd line IT: 2 years (preferred). Administer user accounts, access permissions, password resets, and joiner/mover/leaver processes across Active…
£35,000 - £40,000 a year
Quick apply
14d
First Line Support Engineer
British Transport Police —London
Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles. Bespoke benefits platform and Blue Light Card access.
£39,871.93 a year
Quick apply
5h

I want to receive the latest job alerts for 1st line support engineer in felsted, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Engineer

AutoProtect Group -
Harlow

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
14 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Referral programme

Qualifications

TCP
Azure
Software troubleshooting
Customer service
DHCP
AWS
IT support
DNS
ServiceNow
IT
TCP/IP
Communication skills
Active Directory
VPN

Full job description

Join our IT Team

We’re looking for a proactive and customer-focused IT Support Engineer to provide first and second-line support across the business.

You’ll be the go-to person for IT support, helping colleagues stay connected, productive, and secure while delivering an excellent support experience.

What you’ll do

Provide first and second-line IT support, acting as the primary point of contact for users and delivering excellent customer service.
Diagnose and resolve hardware, software, network, and Microsoft 365-related issues through remote and on-site support.
Manage service desk tickets, ensuring incidents and requests are logged, prioritised, resolved, or escalated within agreed service levels.
Administer user accounts, access permissions, password resets, and joiner/mover/leaver processes across Active Directory and Microsoft Entra ID environments.
Support the maintenance, monitoring, and continuous improvement of IT infrastructure, business systems, and security controls.
Assist with system upgrades, migrations, deployments, and technology projects, working closely with internal teams and third-party suppliers.
Maintain accurate technical documentation, knowledge articles, and support procedures to improve service delivery and knowledge sharing.
Identify recurring issues, contribute to service improvements, and ensure support activities are recorded effectively within ServiceNow.

What we’re looking for

✔ Experience troubleshooting hardware and software issues
✔ Knowledge of Windows, Microsoft 365,and IT support processes
✔ Strong communication and customer service skills
✔ Ability to prioritise and solve problems effectively

Desirable:

Active Directory / Azure AD / Entra ID
Networking (TCP/IP, DNS, DHCP, VPNs)
ServiceNow or ITSM tools
ITIL, CompTIA, Microsoft certifications
Exposure to AWS and cybersecurity best practices

You’ll thrive here if you are:

Customer-focused and approachable
Reliable and proactive
Adaptable and eager to learn
A team player who takes ownership

Our Values

Stronger Together | Bold | Respectful | Agile | Make it happen

If you enjoy solving problems, supporting users, and making technology work better every day — we’d love to hear from you. Apply now.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Referral programme

Ability to commute/relocate:

Harlow CM19: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have experience managing user accounts and permissions?

Experience:

1st and/or 2nd line IT: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

1st line support engineer jobs in felsted, ess

IT Support Engineer

1st Line IT Engineer

1st Line Technical Support

IT Support Engineer

2nd Line Helpdesk Engineer - Basildon

1st Line Helpdesk Engineer - Basildon

IT Infrastructure Technician

IT Support Technician

Related jobs to explore

I want to receive the latest job alerts for 1st line support engineer in felsted, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected