Duty manager Work, Jobs in Felsted, Ess (with Salaries)

Duty Manager
Coach Travel Group —Stansted Airport
- £38,000 - £46,000 a year
- Full-time
- Analysis skills
- IT
- In-person
- Free parking
Quick apply
3d
Operations Support Manager
Braintree District Council —Braintree
- £41,145 - £45,498 a year
- Weekend availability
- Hybrid work
- Management
- Leadership
- Communication skills
- Employee discount
3d
Accommodation Manager
Braintree District Council —Braintree
- £48,945 - £53,082 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Free parking
- Employee discount
9d
General Manager (Facilities Management)
Cygnet —Colchester
- £61,261 a year
- Full-time
- Management
- Employee discount
- Referral programme
2d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quality Systems Manager
TECNIQ —Witham North
- Up to £70,000 a year
- Full-time
- Engineering
- Continuous improvement
- Travel
- Free parking
- Life insurance
Quick apply
Operations Support Coordinator
Lucking Utility Services —Colchester
- £25,000 - £32,500 a year
- Full-time
- Civil engineering
- Administrative experience
- Organisational skills
Quick apply
4d
Duty Manager
Abbeycroft Leisure —Sudbury
- From £26,751.01 a year
- Weekend availability
- Management
- Customer service
- Supervising experience
- Annual leave
Quick apply
5d
Antenatal Clinic Administrator
Mid and South Essex NHS Foundation Trust —Chelmsford
- £25,760 a year
- Part-time
- Communication skills
1d
Casual Duty Manager
Chelmsford City Council —Chelmsford
- £15.57 an hour
3d
Social Media Content Creator
Saxton 4x4 —Chelmsford
- Up to £29,000 a year
- Full-time
- Social media management
- Computer literacy
- Administrative experience
Quick apply
Fitness Manager - Braintree
The Gym Group —Braintree
- Full-time
- Employee discount
- Sick pay
Front of House Manager
The Castle Pub —Chelmsford
- £13.75 - £15.00 an hour
- Full-time
- Serving
- Hospitality
- Customer service
- Employee discount
Quick apply
Site Manager
LPL Construction Services —Elsenham
- Full-time
- Microsoft Excel
- Management
- Supervising experience
- Employee assistance programme
Quick apply
3d
Support Manager
Tait —Haverhill
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Practice Manager
PrimaryCareCareers —Chelmsford
- £25,153 - £55,175 a year
- GP surgery experience
- Team management
- Human resources
One Stop - Customer Service Assistant
One Stop —Great Dunmow
- £11.74 an hour
- Full-time
14d
Policy, Training, Projects and Business Engagement Manager
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- Construction
Quick apply
8d
Service Manager
Leonard Cheshire —Colchester
- £53,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply

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Duty Manager

Coach Travel Group
Stansted Airport

Quick apply

Job details

Full-time
£38,000 - £46,000 a year
3 days ago

Benefits

Free parking
Company pension

Qualifications

Logistics
Analysis skills
Transportation management systems
IT
Communication skills
Time management

Full job description

The Duty Manager plays a critical role in the day-to-day control and coordination of transport operations in Stansted. Acting as a central point of operational control, the role supports service delivery, compliance, and effective communication with all relevant stakeholders.

Working as part of a rotating rota alongside the Operations Management team, the Duty Manager is responsible for monitoring live services, responding to operational challenges, and making timely decisions to minimise disruption and protect the customer experience.

This is a hands-on, fast-paced role requiring confidence, resilience, clear communication, and the ability to act independently when issues arise, including during out-of-hours periods.

Key Responsibilities

Operational Control & Decision-Making

Monitor daily service delivery and respond promptly to issues including delays, vehicle defects, and staff shortages
Make independent, real-time operational decisions to maintain service continuity
Remain calm and effective under pressure when managing incidents or disruptions
Adjust duties, vehicles, and schedules in line with driver hours regulations and working time legislation
Provide regular operational updates to Operations Management
Escalate complex, high-risk, or serious issues in line with agreed processes
Provide out-of-hours operational control across the London & South East region
Maintain awareness of available resources and identify opportunities to support additional work across the region

Driver Liaison & Engagement

Act as the primary point of contact for driving staff during duty periods
Communicate clearly, confidently, and professionally with drivers, providing instruction and guidance where required
Build and maintain positive working relationships with drivers through regular engagement
Promote high standards of professionalism, vehicle presentation, and depot cleanliness
Support drivers in resolving operational issues quickly and professionally
Lead investigations into complaints, driver conduct matters, or potential capability concerns

Customer Experience

Take proactive steps to prevent or minimise service disruption wherever possible
Ensure any unavoidable disruption is managed in a way that protects the customer experience
Communicate clearly and effectively with internal teams and customers when operational changes impact services

Compliance & Record Keeping

Ensure all operational decisions comply with driver hours regulations and legal requirements
Maintain accurate and timely operational records
Act as a final check to ensure all job data is correct, including report times, vehicle allocations, passenger numbers, and access requirements
Ensure driver packs are fully prepared with correct passes, completed documentation, and cards
Monitor daily vehicle movements, record delays, and communicate issues to relevant stakeholders
Use company systems and software to record incidents, changes, and operational updates
Monitor and respond to Samsara driver behaviour events in line with company policy

Teamwork & Communication

Work closely with Operations Managers, Assistant Operations Managers, and fellow Duty Managers
Build and maintain strong working relationships with stakeholders across all operating businesses in the region
Support colleagues during busy or challenging operational periods
Contribute positively to a cooperative, professional, and supportive team environment

Key Skills & Attributes

Ability to remain calm and think clearly under pressure
Strong attention to detail
Confident decision-maker, comfortable acting independently
Clear and effective communicator, particularly when dealing with drivers
Practical, common-sense approach to problem-solving
Flexible, positive, and team-oriented attitude
Well organised with strong time management skills
Confident and competent using IT systems and operational software

Pay: £38,000.00-£46,000.00 per year

Benefits:

Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in felsted, ess

Duty Manager

Operations Support Manager

Accommodation Manager

General Manager (Facilities Management)

General Manager

Quality Systems Manager

Operations Support Coordinator

Duty Manager

Antenatal Clinic Administrator

Casual Duty Manager

Social Media Content Creator

Fitness Manager - Braintree

Front of House Manager

Site Manager

Support Manager

Customer Service Manager

Practice Manager

One Stop - Customer Service Assistant

Policy, Training, Projects and Business Engagement Manager

Service Manager

I want to receive the latest job alerts for duty manager in felsted, ess

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