Information officer Work, Jobs in Felsted, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Support Worker for Homeless Services
CHESS Homeless —Chelmsford
- £26,500 - £27,474 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
Quick apply
8d
Crown Court Clerk
HM Courts and Tribunals Service —Writtle
- £29,303 - £31,061 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
12d
IT Support Officer
HTS (Property & Environment) Ltd —Harlow
- £34,141.30 - £35,443.97 a year
- Full-time
- Travel
- Organisational skills
- IT
- Free parking
- Annual leave
Quick apply
2d
Life Skills and Community Engagement Officer
Essex and Suffolk Youth Enquiry Service —Colchester
- £30,000 a year
- Part-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
10d
Field Officer - Electronic Monitoring
Serco Plc —Chelmsford
- £30,702 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Qualified Probation Officer - North Essex - East of England
HM Prison & Probation Service —Chelmsford
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
HR People Partner
Breen & Associates - Results Through People —Bishop's Stortford
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- English
- Master's degree
- Free parking
- Sick pay
Quick apply
4d
Portfolio & Benefits Officer
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £38,220 - £40,777 a year
- Full-time
- Hybrid work
- Administrative experience
- In-person
- Leadership
Quick apply
8d
Aviation Security Officer, Stansted Airport
Unifi —Stansted
- £13.62 an hour
- Part-time
- English
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Specials Training and Development Officer (Essex Police College)
Essex Police and Kent Police —Chelmsford
- £33,603 a year
- Part-time
- Microsoft Word
- Public speaking
- Organisational skills
- Annual leave
- Employee discount
10d
Trainee Recovery Officer
Chelmsford City Council —Chelmsford
- £26,001 - £27,042 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Work from home
4d
Local Communications Officer – North London
Metropolitan Police —Enfield
- £40,519 a year
- Full-time
- English
- Communication skills
Prisoner Custody Officer
Serco Plc —Chelmsford
- £27,220 - £30,172 a year
- Full-time
- IT
- Communication skills
- Paid training
- Employee assistance programme
Administration Officer
Civic Recruitment Limited —Braintree
- £12.75 - £16.33 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
22h
Schools & Colleges Engagement Officer (HE Recruitment)
Anglia Ruskin University —Chelmsford
- £31,236 - £36,636 a year
- Full-time
- University
- Travel
- Communication skills
- Relocation assistance
8d
Senior Planning Enforcement Officer
Braintree District Council —Braintree
- £36,684 - £45,498 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
HR Support Officer
Braintree District Council —Braintree
- £31,284 - £35,721 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Human resources
- Employee discount
12d
Junior Payments Executive
Its Lolly —Braintree
- From £25,000 a year
- Full-time
- Bachelor's degree
- Financial services
- In-person
- Free parking
Quick apply
Central Processing Assistant (Purchase Ledger Clerk)
Diocese of Chelmsford Vine Schools Trust —Chelmsford
- £26,824 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Sick pay
Quick apply
2d

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information officer jobs near felsted, ess

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

information officer jobs in felsted, ess

Contact Centre Officer (Headquarters, Chelmsford)

Support Worker for Homeless Services

Crown Court Clerk

IT Support Officer

Life Skills and Community Engagement Officer

Field Officer - Electronic Monitoring

Qualified Probation Officer - North Essex - East of England

HR People Partner

Portfolio & Benefits Officer

Aviation Security Officer, Stansted Airport

Specials Training and Development Officer (Essex Police College)

Trainee Recovery Officer

Local Communications Officer – North London

Prisoner Custody Officer

Administration Officer

Schools & Colleges Engagement Officer (HE Recruitment)

Senior Planning Enforcement Officer

HR Support Officer

Junior Payments Executive

Central Processing Assistant (Purchase Ledger Clerk)

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