Service leader Work, Jobs in Felsted, Ess (with Salaries)

Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
7d
PA to the Head of Felsted School
Felsted School —Felsted
- £45,000 a year
- Monday to Friday
- Communication skills
- School
- Free parking
3d
Operations Support Manager
Braintree District Council —Braintree
- £41,145 - £45,498 a year
- Weekend availability
- Hybrid work
- Management
- Leadership
- Communication skills
- Employee discount
1d
Head of Quality
Calm Futures —Witham
- £60,000 - £70,000 a year
- Full-time
- Bachelor's degree
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
General Manager - Braintree
The Gym Group —Braintree
- Full-time
- Employee discount
Driver
Alliance Automotive Group LV —Great Dunmow
- Employee discount
Quick apply
10d
Service Desk Team Leader
Its Lolly —Braintree
- £30,000 - £35,000 a year
- Full-time
- Management
- Computer networking
- Data entry
- Free parking
- Sick pay
Quick apply
Sales Support Associate
Ralph Lauren —Braintree
- Hospitality
- Maintenance
- Organisational skills
- Employee discount
7d
Sales Associate
Ralph Lauren —Braintree
- Hospitality
- Sales
- Merchandising
- Employee discount
7d
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Team Leader
WHSmith Travel —Broomfield
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
One Stop - Customer Service Assistant
One Stop —Great Dunmow
- £11.74 an hour
- Full-time
12d
Front of House Leader - Stansted Airport
Pret A Manger —Stansted
- £16.35 an hour
- Part-time
- Driving
- Annual leave
- Employee discount
Replenishment Assistant
World Duty Free Group —Stansted
- Part-time
- English
Quick apply
Store Leader Maternity Cover
Kate Spade —Braintree
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Multinational Service Team Leader
QBE —Chelmsford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
1d
Airport Team Leader - Stansted Airport
ESP Global Services Limited —Stansted
- Day shift
- IT
- Leadership
- Annual leave
Quick apply
8d
Operations Manager
Popeyes UK —Chelmsford
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
9d
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Chief Operations Officer
Harlow Inspirational Learning Trust —Harlow
- £49,282 - £60,402 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
10d

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Customer Services Team Leader

Eastlight Community Homes -
Braintree

Apply Now

Job details

Full-time
£38,333 a year
7 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Leadership

Full job description

The Role

We have a fantastic internal opportunity for a dedicated Team Leader to join our Customer Services Team on a permanent, full-time basis!

As a Customer Services Team Leader, you will support the Customer Services Advisors in delivering an outstanding service to our residents, ensuring effective communication with all customers queries. This is a great chance to highlight your ability to manage conflicting priorities and workloads in a fast-paced environment and develop your leadership skills.

In this role you will manage the team by conducting performance reviews, coaching, and training. You will handle escalated customer issues, monitor interactions for quality improvement, and collaborate with other departments to optimise processes. Your duties will also involve managing staffing levels during busy periods, promoting a customer-first mindset with an emphasis on first-time resolution, engaging customers through social media, identifying service improvement opportunities, and supporting frontline duties.

To succeed, you will need proven customer service experience as well as a keen interest in developing your leadership skills. Excellent communication, problem-solving, and decision-making abilities are essential, as is the capacity to handle complex customer issues and manage multiple priorities. You’ll also have experience using customer feedback to drive ongoing improvements.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

£38,333 per annum
Permanent contract, full-time 37 hours per week
Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
30 days annual leave plus bank holidays
Annual wellbeing grant of £200 per annum – Subject to eligibility
Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
A healthcare cash plan, life assurance
Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [email protected]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

Closing Date: 25th June 2026 at 23:59

Interview Date: Interviews are expected to be held on 2nd or 3rd July 2026 in person at Braintree Hub.

Shortlisted applicants will be asked to complete an assessment prior/during their interview to help with the selection process.

Apply Now

Refine Your Search

service leader jobs in felsted, ess

Customer Services Team Leader

PA to the Head of Felsted School

Operations Support Manager

Head of Quality

General Manager - Braintree

Driver

Service Desk Team Leader

Sales Support Associate

Sales Associate

Customer Service Manager

Team Leader

One Stop - Customer Service Assistant

Front of House Leader - Stansted Airport

Replenishment Assistant

Store Leader Maternity Cover

Multinational Service Team Leader

Airport Team Leader - Stansted Airport

Operations Manager

General Manager

Chief Operations Officer

I want to receive the latest job alerts for service leader in felsted, ess

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