Customer success manager Work, Jobs in Feltham West (with Salaries)

Relationship Manager - Grata
Datasite —London
- Full-time
Customer Success Manager (CSM)
Test Partnership —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
Quick apply
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
13d
No7 Advisor
Boots —Bracknell
- £26.51 - £30,482.35 a year
- Part-time
- Sales
- In-person
- School
- Employee assistance programme
- Employee discount
Manager, Customer Success
Anthropic —London
- £165,000 - £195,000 a year
- Hybrid work
- Management
- Bachelor's degree
- Contracts
- Flexible schedule
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Referral programme
Quick apply
Customer Success Operations Manager
Bitrise —London
- £60,000 - £75,000 a year
- Remote
- SQL
- AI
- Communication skills
Quick apply
7d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
9d
Junior Account Manager (Customer Support)
Socialbear —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- Presentation skills
Quick apply
Deputy Manager
Iceland —Feltham
- £34,188 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Customer Success Manager (B2B SaaS)
NextStep —London
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Human resources
Quick apply
6d
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
8d
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Customer Success Manager
Mimecast —London
- £44,000 - £66,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Leadership
6d
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Negotiation
1h
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
3d
Call Centre Manager
Good Life —Orpington
- £50,000 a year
- Full-time
- Management
- Customer service
- English
- Employee discount
Quick apply
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
3d
Customer Success Manager
Cvent —London
- Full-time
- Hybrid work
- Analysis skills
- Travel
- AI
- Work from home
14d
Customer Success Manager, EMEA
Vercel —London
- £102,500 - £127,500 a year
- Full-time
- Remote
- JavaScript
- Work from home

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customer success manager jobs near feltham west

Relationship Manager - Grata

Datasite -
London

Apply Now

Job details

Full-time

Full job description

Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing

and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth.

Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish.

Get started now, we look forward to meeting you.

Job Description:

Grata is the leading private market dealmaking platform. We make it easy to find, research, and engage with private companies. Our platform has the most comprehensive, accurate, and searchable proprietary data on private companies, their financials, and their owners.

We help leading investors (PE/growth), investment bankers, management consultants, and corporate development teams discover and win more deals. Grata has over 1,500 customers and has been widely recognized as the market leader by G2, PE Wire, and more.

We are looking for a Relationship Manager to join our team! The ideal candidate should have a proven track record of account management, maintaining high customer renewal rates as a result of outstanding customer engagement at all levels of their clients’ organizations. As Grata’s lead contact for your assigned accounts, you are responsible for ensuring high levels of customer satisfaction and driving customer ROI, becoming a trusted advisor to each of your clients. Your primary goal will be driving commercial success across your accounts.

Grata is a hybrid company, which means our employees work from our London office on Mondays, Tuesdays and Thursdays.

At Grata, we will expect you to:

Combine commercial and engagement strategies throughout each client’s annual life cycle to achieve consistent growth in your book. Your north star metric will be your book’s NRR.
Perform initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.
Serve as the primary contact for customers to resolve questions over email/phone, perform periodic customer success reviews that confirm satisfaction, resolve issues and bugs with the help of the Product and Engineering teams, and expand Grata use throughout the account.
Grow your revenue base by maximizing account retention as well as renewal and upgrade revenue through increased product adoption, cross sales of new product modules, and increased user counts.
Maintain strong relationships with customers across varied personas: users, champions and decision makers measured through engagement scores, NPS, and recorded customer feedback.
Proactively identify account risks and drive churn mitigation strategies, bringing together the appropriate team members from within Grata to achieve consistently high client health scores.

What we are looking for:

You have 3-5 years of experience in a customer-facing role, with commercial experience managing renewals and upsells.
Proven proficiency engaging directly with customers and working independently.
Successful candidates will be: innovative, persuasive, creative, and have a genuine curiosity in their clients’ business. They will be goal and results-oriented, optimistic and smart, with a value-added mindset, a proactive approach to the role and the ability to adapt to change.
Experience developing and delivering value added communications including the ROI Grata delivers. Examples include; executive business reviews, user check-in calls, and regular touch points with key influencers.
Demonstrable success identifying and forecasting risk as well as growth opportunities within your book of business.
Confident, high energy, self-motivated, and a true team player.
Well-organized, with a high attention to detail, you are a resourceful problem solver and can manage multiple work streams.
A track record of exceeding target KPIs including but not limited to: renewal %, upsell %, monthly active usage, and NPS
You embrace our values. You’re thoughtful, selfless, and responsive.

Our company is committed to fostering a diverse and inclusive workforce where all individuals are respected and valued. We are an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, protected veteran status, or any other protected characteristic. We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.

Apply Now

Refine Your Search

customer success manager jobs in feltham west

Relationship Manager - Grata

Customer Success Manager (CSM)

Customer Success Manager

No7 Advisor

Manager, Customer Success

Senior Customer Success Manager

Customer Success Operations Manager

Senior Customer Success Manager - UK

Junior Account Manager (Customer Support)

Deputy Manager

Customer Success Manager (B2B SaaS)

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Call Centre Manager

Customer Delivery Manager Service

Customer Success Manager

Customer Success Manager, EMEA

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