LendInvest is the UK’s leading FinTech platform for property finance. Over the past 17 years, we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.
A workplace culture built around trying new things, getting things done, and having fun while we do it has helped us lend more than £9 billion of mortgages, put thousands of new or improved homes into the UK housing market, and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology, and our people.
About your work
We’re looking for a Customer Support Advisor who is more than just a "problem solver." You’ll be the voice of our company, providing a mix of empathetic support, practical solutions, and high-level care to our customers.
This position is ideal for someone who has experience in delivering excellent customer service ideally from a telephony background. The successful candidate will be responsible for delivering great customer service and supporting customers experiencing financial difficulty, identifying and resolving complaints and supporting our vulnerable customers.
Please note this is a 12 month fixed term contract.
Key Responsibilities:
Assist customers with mortgage or account-related queries.
Support customers who are experiencing financial difficulty. You’ll work with them to understand their situation and set up sustainable options with empathy.
Support our vulnerable or long-term customers to ensure they are getting the most out of our service and feel supported.
Resolve complaints and escalate complex issues when required
Maintain precise records of all interactions, ensuring customer accounts are updated and follow-up actions are scheduled.
About you
Previous experience in a telephony-based customer service role (Finance or Banking experience is a major advantage).
Ability to remain calm and professional when dealing with high-stress situations.
Excellent verbal and written communication, with the ability to explain complex terms to customers.
Comfortable navigating multiple systems and databases simultaneously.
Benefits & perks
Competitive salary + company bonus scheme
Hybrid working policy
️ 25 days holiday (increasing with the length of service)
Private healthcare
Enhanced parental leave
Matched pension contributions up to 4%
Critical illness cover
Employee Assistance Programme & Mental Health support
Life assurance
Regular performance reviews to promote a culture of growth and development
Leadership training for managers
Give as you earn scheme for charitable donations
Support for attending conferences and professional learning & development
Discounts via Perkbox
Cycle to work scheme
Season ticket loan
Electric car loan scheme
Monthly socials & annual offsite
Diversity, Inclusion & Belonging at LendInvest
At LI we believe in bringing your whole selves to work, we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.
