service advisor Work, Jobs in fermanagh district, fer (with Salaries)

Service Advisor
Pat Kirk Ltd —Omagh
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
5d
Parts Advisor
Pat Kirk Ltd —Omagh
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
5d

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Service Advisor

Pat Kirk Ltd
Omagh

Quick apply

Job details

Full-time
5 days ago

Qualifications

Driving Licence
Customer service
Administrative experience
Organisational skills
IT
Communication skills

Full job description

Position: Nissan Service Advisor

Reports to: Aftersales Manager

Job Type: Full time, permanent

Salary: Competitive, based on experience. To be discussed with the successful candidate

Working Hours: Monday to Friday 9am to 5.30pm, with alternate Saturdays 9am to 1pm

Location: Pat Kirk Ltd, Omagh

About the Role

Our Service Advisors play a key role in delivering an outstanding experience for all service and vehicle repair customers. As the main point of contact, you will ensure every customer feels valued, informed, and confident throughout their journey with us.

We are looking for a confident communicator who is passionate about delivering a five star customer experience. This customer facing role would suit someone with experience in a customer service environment. Previous motor trade experience is desirable but not essential, as full training will be provided.

Day to Day Duties

Handling customer enquiries in a professional, friendly, and efficient manner
Liaising closely with the workshop to ensure work progresses smoothly
Managing computer-based job cards and invoicing processes
Maintaining accurate customer records, including vehicle details and service history
Keeping up to date with aftersales products and services, and upselling where appropriate
Ensuring the customer database is accurate and consistently updated
Advising customers of any faults identified on their vehicle and offering suitable solutions
Handling dissatisfied customers with empathy, professionalism, and a focus on resolution

Person Requirements

A full UK driving licence
A genuine passion for delivering excellent customer service
Confidence to resolve issues in a timely and professional manner
Strong IT skills and confidence using computer systems
Ability to multitask in a busy, fast paced environment
Excellent communication skills with the ability to explain technical information clearly
Strong organisational skills and attention to detail
Ability and willingness to follow defined processes and guidelines
Good administrative skills to ensure customer information is captured accurately

Why Choose This Role

In addition to a guaranteed salary, there are further earning opportunities through the sale of service plans, extended warranties, and related products.

Pat Kirk Ltd is a family-owned business with over 50 years of experience, operating dealerships in Omagh and Strabane. We represent Nissan, Mazda, and Isuzu franchises, alongside our own approved used vehicle range.

With over 50 employees, we pride ourselves on a strong team culture and long serving staff, many of whom have been with the business for over 10 years.

We are committed to delivering the highest standards of customer service and have previously received multiple franchise awards in recognition of this.

Full on the job training is provided, along with genuine opportunities for progression and career development within the business.

Work Location: In person

Quick apply

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