Travel advisor Work, Jobs in Ferndale, Rct (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
5d
Tesco Travel Money Advisor
Travelex —Pontyclun
- £13.50 an hour
- Overtime
- Customer service
- In-person
- Employee discount
Client Onboarding Specialist (New Launches)
MacroActive —Cardiff
- Up to £28,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Travel
- Flexitime
Quick apply
14d
Experienced New Homes Sales Advisor
Llanmoor Homes —Abergavenny
- £28,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
Occupational Health Advisor
Optima Health —Swansea
- Up to £45,000 a year
- Full-time
- Remote
- Travel
- Paid training
- Annual leave
Customer Service Advisor
Eakin Healthcare —Cardiff
- £26,719.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Referral programme
Quick apply
3d
Customer Service Advisor
Link Financial —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Customer service
- English
- Administrative experience
- Employee assistance programme
- Employee discount
Senior HR Advisor
Cartrefi Cymru —Cardiff
- £39,140 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Legal Helpline Advisor
AmTrust International —Cardiff
- Annual leave
Strategic Accounts Executive
Tes Global —Llantrisant
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Travel
Quick apply
Human Resources Advisor
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Management
- Sales
- Travel
- Free parking
- Employee discount
7d
Fundraising Administrator - Swansea
Maggie's —Swansea
- £26,316 - £26,981 a year
- Full-time
- Travel
- IT
- Communication skills
Quick apply
3d
Legal Helpline Advisor
Arc Legal —Cardiff
- Annual leave
Head of Contract Management
Food Standards Agency —Cardiff
- £72,469 - £86,600 a year
- Full-time
- Remote
- Presentation skills
- Contracts
7d
Training Advisor – Childcare
Neath Port Talbot County Borough Council —Neath Port Talbot
- Part-time
- Hybrid work
- Childcare
- Education
- IT
- Employee assistance programme
- Employee discount
12d
Regional HR Advisor
UPS —Cardiff
- Full-time
- Microsoft Office
- Travel
Clinical Nurse Advisor
Superdrug —Cardiff
- Up to £39,000 a year
- Organisational skills
- IT
- Communication skills
- Store discount
- Annual leave
Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
HR Advisor
Aumovio —Ebbw Vale
- £32,000 - £38,000 a year
- Full-time
- Travel
- Human resources
- In-person
Quick apply
3d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
4d

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travel advisor jobs near ferndale, rct

Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Fixed term contract
£26,227.50 a year
5 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Microsoft Office
Contracts
Classroom experience
IT
Welsh

Full job description

Salary:

£26,227.50
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Fixed Term
Closing Date:

15 July 2026
Vacancy Reference:

0761

Please note: this is a month fixed-term contract

The Role

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

You will be required to work various shifts between the hours of 8am - 4pm, Monday - Sunday.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.

Who we're looking for

Previous experience working in a customer service role.
Experience of using a variety of IT systems.
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.
Familiarity with Microsoft Office software (Including Microsoft Excel).

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

travel advisor jobs in ferndale, rct

Customer Experience Advisor

Tesco Travel Money Advisor

Client Onboarding Specialist (New Launches)

Experienced New Homes Sales Advisor

Occupational Health Advisor

Customer Service Advisor

Customer Service Advisor

Senior HR Advisor

Legal Helpline Advisor

Strategic Accounts Executive

Human Resources Advisor

Fundraising Administrator - Swansea

Legal Helpline Advisor

Head of Contract Management

Training Advisor – Childcare

Regional HR Advisor

Clinical Nurse Advisor

Contract - Continuous Improvement Lead

HR Advisor

Customer Success Manager

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