it engineer Work, Jobs in ferndown, eng (with Salaries)

1st Line Technical Support Engineer
Wide FM t/a Juice Broadband —Poole
- £25,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Employee discount
Quick apply
Technical Support Engineer
Bistech Group plc —Ferndown
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Employee assistance programme
Quick apply
12d
1st Line Helpdesk Engineer
Newburgh Networks Limited —Dorchester
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- IT
Quick apply
CSS Service Desk Engineer
Roke Manor Research Limited —Romsey
- Business
CSS Service Desk Engineer
Roke —Romsey
- Full-time
- Business

More jobs to discover

Find similar jobs that you might be interested in.

1st Line Technical Support Engineer
Wide FM t/a Juice Broadband —Poole
To be able to take and make calls, prioritise, and action incoming support tickets, emails and calls. Ability to work calmly under pressure, dealing with…
£25,500 - £30,000 a year
Quick apply
Technical Support Engineer
Bistech Group plc —Ferndown
Acting as a trusted first point of contact for customers, providing clear technical advice and guidance. Proactively developing your technical knowledge and…
Quick apply
12d

I want to receive the latest job alerts for it engineer in ferndown, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it engineer jobs near ferndown, eng

1st Line Technical Support Engineer

Wide FM t/a Juice Broadband
Poole

Quick apply

Job details

Full-time
£25,500 - £30,000 a year

Benefits

Company pension
Employee discount

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Communication skills
Help desk

Full job description

This role is ideal for someone who has exceptional customer service skills, a keen interest in the tech and ISP Industry and who is ready to step into a 1st line role and customer service support role working for a growing ISP based in Poole. This roles offers plenty of day-to-day variety as well as the familiar routine of repeat tasks.

Ability to work calmly under pressure, dealing with clients in a polite and efficient manner
Programme and Prepare kit - e.g. Routers and telephones
Problem solving - methodical approach
To have good diagnostic skills
To be able to take and make calls, prioritise, and action incoming support tickets, emails and calls
Ability to create and keep documents to help improve the efficiency – for example user guides, known issues and fixes, customer helpsheets
To have a good knowledge of hardware fault finding, software issue resolution, wireless technology, basic IP telephony
To be able to demonstrate good communication and interpersonal skills as required with members of the team
To have the ability to work effectively within a team and to work on own initiative
Complete postage and packaging for kit items
Complete site visits as required to help install routers/phones.

Benefits

20 days paid holiday plus bank holidays

Company Workplace Pension Scheme – including annual free review

Job Types: Full-time, Permanent

Pay: £25,500.00-£30,000.00 per year

Benefits:

Company pension
Employee discount

Work Location: In person

Quick apply

Refine Your Search

it engineer jobs in ferndown, eng

1st Line Technical Support Engineer

Technical Support Engineer

1st Line Helpdesk Engineer

CSS Service Desk Engineer

CSS Service Desk Engineer

More jobs to discover

I want to receive the latest job alerts for it engineer in ferndown, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected